ORDER

P.R. Shah, Member—The complainant has filed this complaint alleging deficiency in service as well as unfair trade practice on part of the opponent and has prayed as under:

(a) Be pleased to direct the opponent insurance company to pay Rs.20,00,000/- with interest at the rate of 12% per annum from the date of repudiation 09.03.2016.

(b) Be pleased to direct the opponent to pay compensation in the sum of Rs.50,000/- for mental pain and harassment to the complainant.

(c) Be pleased to direct the opponent to pay a sum of Rs.15,000/- to complainant towards the costs of this litigation.

(d) Any other appropriate order may be passed looking to the facts and circumstances of the case.

2. When the matter was called out Ld. Adv. Mr. V. M. Pancholi for the complainant and Ld. Adv. Mr. Darshil Parikh for the opponent were present.

Facts of the complaint

3. The complainant’s husband has obtained ICICI Prudential iProtect option I policy bearing no.19090243 for the period 13.01.2015 to 13.01.2024. Opponent has collected the premium for the said policy from the complainant and i