ORDER

P.S. Rana (R) President - Present consumer complaint is filed under section 17 of Consumer Protection Act 1986 pleaded therein that complainant booked British Airways flight for travelling to Zurich from New Delhi via London through opposite party No.2 on dated 07.08.2014 which was scheduled for departure on 14.08.2014 from Indira Gandhi Airport New Delhi at 10.25 AM and was scheduled to arrive at Heathrow Airport London at 2.50 PM. It is pleaded that complainant boarded flight BA 256 which took off in time from New Delhi but landed at London an hour late due to which complainant missed his connecting flight to Zurich. It is pleaded that other passengers were provided with arranged accommodation by British Airways but complainant and another Asian lady were not provided with any arranged accommodation. It is further pleaded that complainant remained in Airport London for entire night and thereafter next day took connecting flight to Zurich. It is pleaded that complainant was permitted to board afternoon BA flight to Zurich from Heathrow London. It is further pleaded that flight from Heathrow London to Zurich took off finally at 3.00 PM and complainant reached Zurich at 5.50 P