J&K STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT
G.D. Sharma,B.L. Saraf, JJ.
Union Of India & Anr. -Appellant
Versus
Gopal Krishan -Resopndent
Appeal No. 2689-05
Decided On : 24-02-2010
Indian Post Office Act - Consumer Protection - Section 6 of the Indian Post Office Act 1898 - J & K Consumer Protection Act - [FACT OF THE CASE] The respondent, a practicing advocate, filed a complaint stating that he had an outstanding amount of Rs. 20,000/- by way of fee from his client, which was not delivered but received back with the endorsement that the address given was incomplete. He claimed compensation for mental agony and harassment. [FINDING OF THE COURT] The court found that the address particulars were complete and legible, and the report made on the envelope was of a casual and perfunctory nature, amounting to negligence on the part of the appellant. The court also noted that the respondent had made improvements for an exaggerated claim. [ISSUES] The issues revolved around the genuineness of the postal endorsement, the protection under Section 6 of the Indian Post Office Act, and the claim for compensation. [RATIO DECIDENDI] The court held that the appellant's negligence constituted a deficiency under the J & K Consumer Protection Act and dismissed the appeal. [FINAL DECISION] The appeal was dismissed without any order as to costs.
1. Order dated 11.03.2005 passed by the learned Divisional Forum Jammu (hereinafter be referred to as a Forum) has been taken in appeal whereby and where-under the appellants were directed to pay a sum of Rs. 10,000/- as compensation, inclusive of the litigation charges to the respondent. The brief facts of the case are that respondent who is a practising advocate, filed a complaint on 05.03.2002 stating inter alia that he had an outstanding amount of Rs. 20,000/- by way of fee from his client namely, Shrimati Santoshi Bai W/O Late Raj Kumar R/O village and post office Sidhgaon, Tehsil Bheligarh Police station, Bheligarh, District Raipur (Chattisgarh). He had sent a registered cover from Darbargarh post office Jammu Tawi on the above stated address to his client, which was not delivered but received back with the endorsement that the address given was incomplete. The case of the complainant in brief was that the appellant had not genuinely made an attempt to deliver the above said registered letter at the given address but a false and fictitious report in Hindi language was made to the effect that "address was incomplete". Had there been any postal stamp of the concerned post office from Chattisgarh then the return of the registered cover would seem genuine, says the respondent-complainant. According to him, he could not recover an amount of Rs. 20,000/- from his client. He had to undergo mental agony, harassment and torture for which compensation was claimed in the sum of Rs. 1,00,000/-. The Forum, after the trial of the complaint, granted the relief to the extent which has been stated above.
2. Aggrieved of this order the appellant has filed the appeal solely on the ground that the postal endorsement made on the registered cover is genuine and not fictitious. Legal plea was also raised for the protection granted against any legal action under Section 6 of the Indian Post Office Act 1898 read with relevant rule made there-under.
3. Heard the arguments.
4. Mr. Harshwardan, the learned counsel of the appellant has pleaded that the respondent's case is not genuine because he has made improvements in the evidence which was led before the Forum, because the name of one Ram Dular was introduced in the evidence by stating that he was a resident of the "same village and tehsil" where alleged registered cover was sent. He had paid the witness Rs. 20,000/- from his pocket by way of fare for going and coming back and to bring the said Shrimati Santoshi Bai to Jammu. Evidence of one Shivji Bhat was also led by the respondent to the fact that amount of Rs. 20,000/- was agreed and paid by the respondent to the contractor Ram Dular who at that time was putting up at Bantalab, Jammu. Evidence on affidavit of said Ram Dular was also led. In his affidavit, he has shown his residence of different village namely, Pelper Bhawan though claiming to be a resident of the same tehsil namely Beligarh District Raipur Chattisgarh. While concluding his arguments the learned counsel has stated that even on the made allegations the case is not proved because there are inherent contradictions between the deposition of the complainant and that of the contractor Ram Dular. The evidence is only of oral nature which can be easily concocted. In these circumstances according to Mr. Harshwardan advocate, the case of the appellant fell directly under provisions of Section 6 of the Indian Post Office Act. There is no negligent act on the part of the appellant. There are two stamps on the Registered Postal cover which are not legible and one stamp can be from Chattisgarh post office.
5. While controverting the submissions of the learned counsel of the appellant, Mr. Vipin Gandotra Advocate, of the respondent has contended that appeal is filed by incompetent person namely, Senior Superintendent of Post Office Jammu whereas, the appellants are Union of India and Post Office Jammu. In support of his contentions he has cited the case of Ghulam Nabi
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