1. This appeal under S.41 of the Consumer Protection Act , 2019 (hereinafter referred to as "the Act" for brevity), is directed against the order dated 24/03/2022 passed by District Consumer Disputes Redressal Commission, Durg (hereinafter called "District Commission" for short) in Complaint Case No.CC / 2018/1014 filed by the complainants / respondents herein, whereby the complaint was allowed and the appellant herein was directed to pay the complainants Rs.83,745 within 30 days, failing which this amount was payable along with interest @ 6% p.a. from the date of order till the date of payment. Rs.10,000 as compensation for mental agony and Rs.3,000 as cost of litigation was also directed to be paid within 30 days. Feeling aggrieved the opposite party Insurance Company has preferred this appeal.

2. Brief facts necessary for disposal of this appeal are that the complainant No.1 - Omendra Kumar was posted as Development Officer in Life Insurance Corporation of India. In the year 1989 the employer Life Insurance Corporation obtained medi - claim policy bearing policy No. 120700/34/17/0400000002 for its employees from the opposite party / appellant herein Insurance Company, which was