ORDER

Second Appeal No. CIC/IBANK/A/2022/654900 1. The Appellant filed an RTI application dated 02.08.2022 seeking information through 8 points in the following manner:

1. “Information about when the new ATM card will be issued for me from Indian Bank, Tenkasi

2. Information about how many new ATM/replace atm card cards issuance process is pending for customers in Indian Bank Tenkasi.

3. Information about how the customers will be notified regarding the new ATM/replace ATM card card issuance process in Tenkasi, Indian bank.

4. Information whether there are any loss of revenue to the Government / Bank due to non – distribution of new ATM card.

5. Information on how much will be deducted from the customer’s account when a new ATM card / replace ATM card is issued in case of old card damage.” etc.

1.1 The CPIO replied vide letter dated 23.08.2022 and the same is reproduced as under :-

1. “Card applied on 17.08.2022 and issuance will be notified through SMS on registered mobile number. 2. 33

3. The issuance would be notified to the registered mobile number of the customer.

4. Query is in the nature of seeking clarification which does not come under the purview of ‘information’ under Sec 2(f) of RTI Act.

5. Bank is not charging any initial fees for new debit cards other than Rupay select. For the issue of duplication ATM card, the charge would be res. 252/-.”

1.2 Dissatisfied with the response received from the CPIO, the Appellant filed a First Appeal dated 13.09.2022. The FAA vide order dated 26.09.2022 upheld the reply given by the CPIO.

1.3 Aggrieved with the FAA’s order, the Appellant approached the Commission with the instant Second Appeal dated 12.10.2022. Second Appeal No. CIC/IBANK/A/2022/663185 2. The Appellant filed an RTI application dated 15.09.2022 seeking information on the following points: <br/>

“1. I would like to request you to send me the details of the banking officer and a copy of the order that the ATM card can be blocked in order to block the withdrawal of money from the ATM card without the consent the individual through your bank.

2. If the ATM card is blocked without the consent of the individual, I would like to request your to sent me a copy of the government order on the method of payment to the individual in case the livelihood of the individual is affected and the details of the action to be taken by the bank.

3. My date of birth is 23.02.1960 so my bank has blocked by ATM card as I am a senior citizen. In this case, I request you to provide the information regarding the methods of senior citizens to get money through ATM card along with a copy of the relevant order.

4. According to the RTI Act 2005, It is mentioned that the information about the right to life and liberty of an individual should be provided within 48 hour. Therefore, since my ATM card was blocked this information is about my right to life and liberty.

So I request you to provide the information with 48 hours of receipt of this petition.”

2.1 The CPIO replied vide letter dated 20.09.2022 and the same is reproduced as under :-

Points 1 & 2: “No proper / specific information has been sought within the meaning of the RTI Act, 2005. Queries seeking explanation / advice / clarification / interpretation / reason / making estimations / expression of opinion / drawing of inference / conclusions / replies to hypothetical situations etc. may not fall within the scope of the said act.”

Point 3: “The information sought in the form of grievance redressal will not fall under the purview of “information” as defined under Section 2(f) of RTI Act. For grievance redressal please contact Zonal Office, Tirunelveli, 1/17, 2nd Floor, GRR Building, New Bus Stand – STC Road, P K Nagar, Perumalpuram, Tirunelveli, 627007.”

Point 4: “It is observed that the application filed by you is not eligible to be considered under section 7(1) of the RTI Ac