Hon’ble Commissioner _ANANDI RAMALINGAM O R D E R

1. The Appellant filed an RTI application dated 20.12..2023 seeking information on the following points:

 COMPLAINT TO OFFICE OF BANKING OMBUDSMAN DATED 24.04.2019 REGISTERED AS MAINTAINABLE COMPLAINT No: 201819007010753 (04.10753) EDUCATION LOAN ACCOUNT NUMBER ********8865 IN THE NAME OF ASHISH LOOMBA & ASHOK KUMAR LOOMBA.NON IMPLEMENTATION OF ADVISORY OF BANKING OMBUDSMAN AND MINUTES OF THE CONCILIATION MEETING HELD ON 15.05.2019 AS AGREED BY PUNJAB NATIONAL BANK.

 1. In the Advisory of Banking Ombudsman and minutes of Conciliation meeting dated 15.05.2019 the decision has specified the following areas where the concessions have to be provided to us by Punjab National Bank:

i) Bank to apply BR w.e.f. 1.7.2010 and MCLR w.e.f 1.4.2016 without charges.

ii) Bank to pass on the benefit of concession in interest as per terms of sanction and letter of arrangement. Bank cannot temper with the agreement irrespective of clarification sought after s