The RTI Act mandates that information must be provided timely, but incomplete responses do not always warrant intervention if the aggrieved party does not appear.

Hon’ble Commissioner _ANANDI RAMALINGAM O R D E R

1. The Appellant filed an RTI application dated 04.08.2024 seeking information on the following points:

1. I request the following information pertaining to the pending complaints on CPGRAMS portal, as detailed below:

(a). Complaint No: MODEF/E/2024/0003323 dated 30/04/2024, pending with Col Anaadi Sirothia (Joint Director Complaints and Litigation), Central Organisation ECHS since 98 days (b). Complaint No: MODEF/E/2024/0004421 dated 16/06/2024, pending with Col Anaadi Sirothia (Joint Director Complaints and Litigation), Central Organisation ECHS since 51 days (c). Complaint No: MODEF/E/2024/0004475 dated 19/06/2024, pending with Director, Regional Centre ECHS, Jabalpur and Medical Treatment Section, Central Organisation ECHS since 48 days (d). Complaint No: MODEF/E/2024/0004422 dated 16/06/2024,pending with Col Rahul Raj, Director, Regional Centre ECHS, Chennai and Medical Treatment Section, Central Organisation ECHS since 51 days (e). Complaint No: MODEF/E/2024/0004817 dated 02/07/2024, pending with Col Rahul Raj, Director, Regional Centre ECHS Chennai since 35 days…..

2. Particulars of Information Sought:

(a). Certified copy of note sheet indicating notings by various officials and decision of competent authority on above-mentioned complaints.

(b). Certified copy of the investigation report or feedback obtained concerning the grievances raised in above-mentioned complaints.

(c). Certified copy of the note sheet indicating notings by various officials and decision of competent authority on investigation report or feedback obtained concerning the issues raised in above-mentioned complaints.

(d). Certified copy of letter, directions, and/or instructions issued to the concerned authority/subordinate office as a follow-up action based on the investigation report or feedback on above-mentioned complaints.

(e). In case no action is taken on my complaints, please inform me name of the officer(s) and staff responsible, but failed to take action on above-mentioned complaints.

…, etc./ other related information

2. The CPIO replied vide letter dated 27.08.2024 and the same is reproduced as under :-

“The Department of Administrative Reforms and Public Grievances is the nodal agency on all the grievance related issues. The grievances received from the public as well as employees are forwarded to the Ministry/ Department/Organization concerned to which the area of work for that grievance has been allocated as per the Allocation of Business Rules, 1961. Redressal of grievances is done by respective Ministries/ Departments and State Governments to whom they pertain, in a decentralized manner. All the information is made available in the public domain i.e., www.pgportal.gov.in. Status of grievance may be viewed on the pgportal where the grievance is lodged by entering the registration no. and correct mobile no./e mail id.

For points 1 to 3 of RTI application, it is informed that correspondence is also generated through the system (pg portal) itself. All the information is made available in the public domain i.e., www.pgportal.gov.in. As per guidelines, the grievance shall be resolved within 30 days (now 21 days)time by the grievance officer. However, there is no provision for action to be taken against any Grievance Officer for not resolving the grievances within the stipulated time. The Citizen has option to file appeal to nodal appellate authority of concerned department also if they are not satisfied with the grievance disposed. Copy of the O.M. dated 27-7-2022 and 23-08-2024 issued by DARPG in this regard is available on the cpgram portal (https://pgportal.gov.in/) under WHATS NEW section.

As per status available over PG Portal, letters sent to you while closing the grievances are attached for you