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CENTRAL INFORMATION COMMISSION
Vinod Kumar Tiwari, Information Commissioner
Divyank Dixit – Appellant
Versus
CPIO, United India Insurance Co. Ltd. – Respondent
| Table of Content |
|---|
| 1. core facts and procedures of rti applications are laid out. (Para 1 , 2 , 3 , 4) |
| 2. cpio's obligations and effective communication requirements under the rti act are reiterated. (Para 12 , 13 , 14 , 15) |
| 3. final directive emphasizes compliance for provision of requested information. (Para 20) |
Information sought:
1. The Appellant filed an RTI application dated 21.03.2024 (online) seeking the following information:
“I took 2 wheeler policy no. **********194228 from UIIC. I made a claim in IFFCO Tokio Previous policy. I refunded Rs. 499/ as NCB recovery on 16/3/24 vide reference number UA0592187708. Insurance co. is asking vehicle inspection without any authority of law. I seek the following information under RTI Act.
1. Date wise Action taken on my Email dated 24/02/24 sent to UIIC customer care from my Email ID-*******8@rediffmail.com and subsequent reminders on 01/03/24, 04/03/24, 11/03/24, 14/03/24, 15/03/24, 17/03/24 and 19/03/24.
2. Certified copy of terms and conditions agreed at the time of booking of policy.
3. Authority/ Rules certified copy under which vehicle inspection is being sought.
4. Name, address and contact number of Grievance Officer, Chief Grievance Off
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