के (cid:574)ीय सूचना आयोग Central Information Commission बाबा गंगनाथ माग(cid:330), मुिनरका

Baba Gangnath Marg, Munirka नई िद(cid:671)ी, New Delhi – 110067 File No: CIC/BSNLD/C/2025/600748 Rohith Methayil Rajagopal ….िशकायतकता(cid:330) /Complainant VERSUS बनाम CPIO BHARAT SANCHAR NIGAM LMITED, OFFICE OF THE PRINCIPAL GENERAL MANAGER TELECOM, BSNL BHAVAN, KOCHI-682016, ERNAKULAM, KERALA. …..(cid:366)ितवादीगण /Respondent Date of Hearing : 10.03.2026 Date of Decision : 10.03.2026 INFORMATION COMMISSIONER : Jaya Varma Sinha Relevant facts emerging from complaint:

RTI application filed on : 21.02.2024 CPIO replied on : 01.04.2024 First appeal filed on : 27.03.2024 First Appellate Authority’s order : 23.04.2024 Complaint dated : 03.01.2025 Information sought:

1. The Complainant filed an RTI application dated 21.02.2024 (offline) seeking the following information:

“The sought information under this RTI application is entirely connected with an existing Fiber Internet Connection of BSNL installed with Wi-Fi modem on the date 19-02-2024 at evening. The verbal request was made on 17-02-2024 before the concerned BSNL officer at Palarivattom. More details are below:

Name of the Consumer Rohith Methayil Rajagopal (RTI Applicant)

BSNL allotted Tel. No. 0484-2983794 Customer Account No. 4026865441 Date of installation. 19-02-2024 after 05:30 PM As per the Right to Information Act 2005, I request the CPIO to furnish the information for the Queries mentioned below in view of above mentioned details: 1. As per the available information, kindly furnish the pending details of KYC (Know you Customer) of the above mentioned BSNL Subscriber, if any?

II. As per the records, kindly furnish the details of the phone calls [Missed Calls, Received Calls & Outgoing Calls] made on the date 19-02-2024, if any.

Ⅲ. As per the records, kindly furnish the details of the internet usage / data transfer made on the date 19-02-2024, if any.

IV. Kindly furnish the authenticity of Three Text Messages & Three Verification Code received in "8129102794" mobile connection on the date 19-02-2024, before the installation of Fiber Internet Connectivity in regards. I request the CPIO to furnish, which of these Verification Codes are processed to authenticate the Digital KYC of Customer.

BP-BSNLCA

19.02.2024 11:42 AM Digital KYC Customer Verification code is 660495 and is valid for 15 min.

SANCHAR AADHAR BP-BSNLCA

19.02.2024 11:50 AM Digital KYC Customer Verification code is 383012 and is valid for 15 min.

SANCHAR AADHAR BP-BSNLCA

19.02.2024 12:08 PM Digital KYC Customer Verification code is 225759 and is valid for 15 min.

SANCHAR AADHAR V.As per the records related with Fiber Net Connectivity Subscriber, kindly mention the responsible officer's name & designation with address who are the answerable in subject with customer's lose on breach of faith, unnecessary intervention of third party. connectivity interruptions, cheat & violation with Wi-Fi devices and modem, timely reported violations & crimes in the case of Information Technology Act, 2000.

VI.As per the records saved to BSNL, kindly furnish the unique identification details of Wi-Fi Modem currently installed by the concerned officials on the date

19-02-2024 for the Customer Account No. 4026865441.

VII. Kindly furnish the concerned Grievance Officer's name, designation and address to report the crimes and violations in the internet connectivity and electronic digital devices as per the IT Act.”

2. The CPIO furnished a reply to the Appellant on 01.04.2024 stating as under:

“I. No KYC is pending with respect to the Customer.

I&III. Details of phone calls and internet usage are personal information and can be handed over only after the completion of customer verification. Since you have not turn up for customer verification before Junior Accounts Officer, Customer Service Centre, Palarivatom as intimated over phone on 28.03.2024, the details cannot be furnished as per 8(1)(j) of the RTI Act, 2005.

IV. SMS are being sent through a centrally maint