केन्द्रीयसचू नाआयोग Central Information Commission बाबागगं नाथमाग,ग मनु नरका

Baba Gangnath Marg, Munirka नईदिल्ली, New Delhi – 110067 निकायत संख्या / Complaint No. CIC/DGLHQ/C/2023/640950 Ms. URMILA DEVI निकायतकताग /Complainant VERSUS/बनाम PIO, …प्रनतवािीगण /Respondent Directorate General of Labour & Welfare, Head Quarter Date of Hearing : 08.01.2025 Date of Decision : 08.01.2025 Chief Information Commissioner : Shri Heeralal Samariya Relevant facts emerging from complaint:

RTI application filed on : 08.05.2023 PIO replied on : 22.08.2023 First Appeal filed on : Nil First Appellate Order on : - -

2ndAppeal/complaint received on : Nil Information sought and background of the case:

The Complainant filed an RTI application dated 08.05.2023 seeking information on following points:-

“Kindly Ensure Me Status Of My Insurance Claim Under Scheme Of Eshram Card (785479991106 Name As Radheyshyam) Complaint No .

Lb181071 Which Has Been Pending Since October 2022 .”

The CPIO, Directorate General of Labour & Welfare, Head Quarter furnished reply dated 22.08.2023 as under:-

“The Government is already in the process of finalizing the modalities for providing the benefits of accidental death and accidental claims to the eligible claimants under eShram Portal. The same will be communicated to worker, claimant in due course of time.

The claimants are requested to register their case in the Grievance management portal.”

Dissatisfied with the response received from the CPIO, the Complainant filed a First Appeal dated Nil which was not adjudicated by the FAA as per available records.

Aggrieved and dissatisfied, the Complainant approached the Commission with the instant Complaint.

Written submission dated 27.12.2024 has been received from the CPIO and same has been taken on record for perusal. The relevant extract whereof is as under:

3. In brief, factual position of the case is submitted below:

Ministry of Labour & Employment (MoLE) announced to provide accidental insurance cover through" Pradhan Mantri Suraksha Bima Yojana" to eShram registrants during the first year of the scheme but the same could not be materialised due to Technical issues.

Subsequently, as per approved EFC Memorandum and after obtaining approval of Ministry of Finance, Department of Expenditure, eShram ex- gratia guidelines was issued on 24th August, 2023 (copy enclosed) and ex-gratia module launched on 30th August, 2023 by the Ministry of Labour and Employment (MoLE) to provide benefit in the form of one time ex-gratia payment to those people who got registered on eShram during the first year of launch of portal for the period from 26th August, 2021 to 31st March, 2022 and also met with an accident resulting in death or permanent disability of the unorganised worker during the aforementioned period.

4. In the instant case, exact date of accident of the eShram registrant was not mentioned properly in the online complaint/application filed by the appellant in January, and May 2023. In this regard, it is also submitted that the complaint No. LB181071 was generated on 28.01.2023 and closed by the Ministry on 13.10.2023 and a SMS was sent to the complainant with the following text message" Ministry of Labour & Employment has launched ex-gratia module and issued guidelines for settlement of claims eligible eShram registrants under accidental death / disability subject to meeting eligibility conditions, you may contact concerned District Magistrate Office". As such, non closure of complaint No. LB181071 registered on eShram portal against the eShram card

785479991106 in respect of Shri Radhey Shyam is not correct.

5. In view of the above, it is very clear that one time payment of ex-gratia claim under eShram is subject to fulfilling terms and conditions mentioned in the guidelines issued by the Ministry of Labour and Employment (MoLE). The Appellant/Complainant may please refer the ex-

gratia guidelines issued by MoLE for the accidental death and disability claim under eShram and may prefer further a