के न्द्रीय सूचना आयोग Central Information Commission बाबा गंगनाथ मागग, मुननरका

Baba Gangnath Marg, Munirka नई निल्ली, New Delhi – 110067 File No: CIC/DOCAF/A/2025/604581 Anurag Gupta .….अपीलक VERSUS बनाम CPIO : Department of Consumer ….प्रनर्वािीगण /Respondent Affairs, (NCH Division), Krishi Bhawan, New Delhi - 110001.

Date of Hearing : 23-03-2026 Date of Decision : 25-03-2026 INFORMATION COMMISSIONER : Khushwant Singh Sethi Relevant facts emerging from appeal:

RTI application filed on : 11-12-2024 CPIO replied on : 18-12-2024 First appeal filed on : 20-12-2024 First Appellate Authority’s order : 15-01-2025 2nd Appeal dated : 27-01-2025 Information sought:

1. The Appellant filed an RTI application dated 11-12-2024 seeking the following information:

“Kindly provide the below mentioned information under Right to Information Act 2005 :-

1. From the Year 2021 to till Date 11-12-2024, Kindly Provide the Number of Complaints registered on National Consumer Helpline against OLA Scooty/ OLA Electric Technologies Private Limited. (Give Year wise Data)

2. Out of Received Complaints from 2021 to till date 11-12-2024 against OLA, Kindly provide the number of Complaints which is successfully resolved.