के न्द्रीय सूचना आयोग Central Information Commission बाबा गंगनाथ मागग, मुननरका

Baba Gangnath Marg, Munirka नई निल्ली, New Delhi – 110067 Second Appeal No :CIC/RBIND/A/2024/112978 ANAND SHANKAR .….अपीलक (RBL BANK)

VERSUS बनाम The CPIO: Reserve Bank Of India, Mumbai, ….प्रनर्वािीगण /Respondent Date of Hearing : 07.01.2026 Date of Interim Decision : 07.01.2026 INFORMATION COMMISSIONER : Khushwant Singh Sethi Relevant facts emerging from appeal:

RTI application filed on : 09.02.2021 CPIO replied on : 12-10-2023 First appeal filed on : 10-11-2023 First Appellate Authority’s : 31-01-2024 order

2 nd Appeal/Complaint dated : 24.04.2024 Information sought:

1. The Appellant filed an RTI application dated 09.02.2021 seeking the following information:

“1. Copy of Internal Ombudsman decision submitted by the bank with regard to my Complaint 202021013011503 against RBI. Bank.

la. Copy of exemption or waiver granted to RBL Bank from internal Ombudsman scheme.

2. Number of complaints received against RBL. Banks wrongful recovery practices from 1 Jan 2019 to 31 Jan 2021 (please furnish data for mumbai and all india seperately)

3. No of complaints in Si no 2 decided in favour of bank and against the bank ma