ORDER BY AMRINDER SINGH SIDHU, M.A.(Eng.),LLM,PRESIDENT

1] The complainant has filed the present complaint pleading that OP No.2 being consultant of Byjus and employee of the OPs contacted the complainant on 05.11.2022 and convinced for purchase of their study material for his daughter Prisha Tayal who was in 9 th class at that time and assured that if the complainant enrolled his daughter with them they will provide the study material for 9 th, 10 th, 11 th and 12 th classes also. She also assured that their institute will provide the tablet to the student for the live classes and the student will be prepared for NEET exam also. She also offered a discounted amount of Rs.1,68,000/- for the whole course of four years i.e. from 9 th class to 12 th class. The demo was given by another employee of OPs namely Ms.Archana Thakur who was also present with OP No.2 being Product Manager. Ms.Archana Thakur alongwith OP No.2 offered further discounted rates and told if the complainant books their product then the complainant has to pay Rs.1,20,000/- instead of Rs.1,68,000/- to be paid in two years installment. The complainant booked the product of OPs and paid a sum of Rs.15,000/- in advance o