F I N A L O R D E R

By Sri. Ram Mohan R, Member :

1) Complaint in brief, as averred :

The complaint is filed under Section 35(1) of the Consumer Protection Act, 2019. The 1st complainant is the mother of the 2nd complainant. The complainants statedly hold a savings account with the 1st opposite party bank. The 2nd opposite party is the Manager of the 1st opposite party bank. The complainants availed an agricultural loan of Rs.3,00,000/- (Rupees Three lakhs only) from the 1st opposite party bank in the year 2014 with loan Account No. CKCC3332382945, after depositing with the bank documents including original Pattayam No.A3-311/11 in favour of the 1st complainant in respect of a landed property having an extent of 0.8903 hectare (2 acre 20 cents) in Survey No.1416/P Madakkathara Village. The complainants state that they were lured by the various promises made by the 2nd opposite party - Manager of the bank and hence availed the said loan. Subsequently, on 26/04/2018 when the 2nd complainant approached the opposite parties for an additional loan of Rs. 2,00,000/- (Rupees Two lakhs only), they had informed him that the Pattayam document was missing. The complainants were shocked to hea