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DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION EAST DELHI

CONSUMER COMPLAINT NO. DC/78/CC/238/2025

VAIBHAV SINGH BHADANA PRESENT ADDRESS - EAST,DELHI.

.......Complainant(s)

Versus

FUJITSU GENERAL INDIA PVT LTD PRESENT ADDRESS - CHENNAI,TAMIL NADU.

.......Opposite Party(s)

BEFORE:

SUKHVIR SINGH MALHOTRA , PRESIDENT RAVI KUMAR , MEMBER

FOR THE COMPLAINANT:

VAIBHAV SINGH BHADANA

DATED: 30/03/2026

ORDER

Present : Complainant in person

None for OP

By separate order the Commission passed the following order:

- OP would refund Rs.1,14,000/- to the Complainant with interest @7 p.a. with effect from date of

filing the complaint and Complainant shall return the AC in question to the OP simultaneously;

- OP shall also pay compensation of Rs.25,000/- and litigation cost of Rs.10,000/- to the

Complainant.

As far as relief w.r.t. the cost of stand is concerned, it was no relating on merits qua OP and the

same is declined.

This order shall be complied within 30 days from the date of receipt of the Judgment failing which OP shall

pay interest @ 9% p.a. on all the above amounts till the date of realization.

Copy of the Judgment be supplied / sent to the parties free of cost as per rules.

File be consigned to Record Room.

Announced on 30.03.2026.

(Ravi Kumar) (S.S. Malhotra)

Member President DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION (EAST)

GOVT. OF NCT OF DELHI

CONVENIENT SHOPPING CENTRE, FIRST FLOOR,

SAINI ENCLAVE, DELHI – 110 092

C.C. No. 238/2025

VAIBHAV SINGH BHADANA, HOUSE NO.54A,

POCKET – B, MAYUR VIHAR-3,

DELHI - 110096 ….Complainant

VERSUS

M/S FUJITSU GENERAL (INDIA) PVT. LTD.

PRESTIGE COSMOPOLITAN, TH

NO.36, 8 FLOOR, SARDAR PATEL ROAD,

GUINDY, CHENNAI,

TAMIL NADU - 600032 ……OP

Date of Institution: 29.05.2025

Judgment Reserved on:27.02.2026

Judgment Passed on: 30.03.2026

QUORUM:

Sh. S.S. Malhotra (President)

Sh. Ravi Kumar (Member)

Judgmentby:Sh. S.S. Malhotra (President)

JUDGEMENT

By this judgment the Commission would dispose off the complaint of the Complainantagainst the OP in

selling a defective producti.e. AC.

1. Brief facts as stated by the Complainant in the complaint are that he purchased one 3 Ton Split AC

from the AuthorizedDealer of OP by paying a total amount of Rs.1,14,000/- on 17.02.2025. However initially the AC could not be installed by OP stating that installation of AC on conventional wall is not feasible and Complainant has to make a separate stand and accordingly after having consultation with the Dealer i.e. from where it was purchased, a separate stand was made and ultimately the AC

was installed.

2. Since it was month of February and weather was too coldthe functioning of AC could not be checked

and Complainant used theAC for the first time on 11.05.2025 but it was found that AC was not cooling properly and thereafter various communications took place between the Complainant and the OP and he on 18.05.2025 made approximately 5 calls but problem was not solved. Similarly on 19.05.2025, the Complainant again made 11 calls right from 11.57 hrs. to 15.09 hrs. but even then the problem could not be resolved however on 19.05.2025 at about 4.11 p.m.one technician of OP informed Complainant that he is coming to resolve the issue who though came but handled the AC in a very unprofessional manner and even failed to refit the outdoor unit of AC properly and made scratches /damage on the indoor unit thereby leaving multiple grease handmarkon the AC which were even not cleaned up by him and ultimately despite attempting to resolve the issue, the same could not be resolved andhe rather informed the Complainant that the gas is less and he cannot

resolve the issue.

3. Thereafter Complainant made third round of complaint on 19.05.2025 itself right from 17.08. hrs. to

19.32 hrs. but of no consequence. The said complaints were continued to be made on 20.05.2025 and 21.05.2025and the Complainant received a call from OP that his technician would visit at 15.25 hrs. whereafter Complainant told to reschedule the visit at 18.30 hrs on 21.05.202