JUDGEMENT

MANMOHAN, ACJ : (ORAL)

1. The Petitioner herein is a non-member resident of Delhi Hindustan Mercantile CGHS i.e., Respondent No. 3 (‘Society’).

2. The present petition has been filed seeking a direction to the Registrar Cooperative Societies i.e., Respondent No. 1 (‘RCS’) to act upon her complaints dated 25th February, 2021, 20th September, 2022, 08th October, 2022 and 07th July, 2023 with respect to her disputes with the Managing Committee (‘MC’) of the Society. The Petitioner further seeks a writ of mandamus to the RCS and Government of NCT of Delhi (‘GNCTD’) i.e., Respondent No. 2 to set up an online grievance redressal mechanism to resolve disputes between the resident non-members and the MC of the Society.

3. It is stated that the Petitioner herein had initially in the year, 2011 purchased an apartment bearing no. A-31, Kailash Apartments (‘Apartment’) located in the Society, which has been transferred by her in favour of her daughter by gift. It is stated that however, the Petitioner is residing in the said Apartment as a non-member. It is stated that from the year 2021, the Petitioner herein has had conflict with the MC of the Society with respect to charges raised by them, which continue to remain unresolved.

4. Learned counsel for the Petitioner states that the office of the RCS is limited to receiving complaints and grievances only from the members of the housing societies. He states that persons similarly placed as the Petitioner who are though the residents of the Society, however being a non- member have no redressal mechanism against the demands of the MC of the Society. He states that the absence of this mechanism has resulted in neglect of a significant class of residents of the Society who are non-members.

4.1. He states that acknowledging the difficulty faced by the non- members, the Government of Maharashtra in partnership with Maharashtra State Cooperative Housing Federation Ltd. has launched an online portal by the name of ‘Sahakar Samwad’ which is a dedicated online platform for receiving and resolving complaints. He states that this Court may similarly direct Respondent Nos. 1 and 2 set up an online platform.

5. Having heard the learned counsel for the Petitioner, we are of the opinion that the reliefs sought by the Petitioner are not maintainable.

6. The prayer (a) in the writ petition seeking a direction to RCS for adjudicating the complaints of the Petitioner is on her own showing not maintainable as she is admittedly not a member of the Society. The Petitioner admits that under the extant law the RCS is responsible for receiving and adjudicating the complaints of members and not the non- members. We may note that the nature of disputes raised by the Petitioner in her representation dated 07th July, 2023 are with respect to the charges raised by the Society on each of the Apartment owner for the capital and revenue expenditure incurred by the Society for the upkeep of the complex. In view of the fact that the Petitioner’s daughter is the owner and member of the Society in case of disputes with respect to the charges payable by each Apartment owner, the Petitioner’s daughter has the remedy of raising the said issues in her independent capacity as the member. There is no explanation in the petition for the lack of initiative by the Petitioner’s daughter who has the statutory right. It is therefore apparent that Apartment owner has a remedy but, in this case, the member has elected not to exercise it. The Petitioner therefore cannot maintain the direction sought at prayer (a) as there is no statutory duty of the RCS to receive and adjudicate claims of the resident non-members.

7. With respect to the prayer (b) seeking a direction to the RCS and GNCTD to set up an online grievance redressal mechanism between the Society and the resident non-members on the model adopted by the State of Maharashtra we are not inclined to pass any such direction. It ought to be kept in mind that to