1. Heard Mr. Pragyan Sharma, Advocate, for the complainant and Mr. Bharat Sangal, Sr.Advocate, assisted by Ms. Babita Kushwaha, Advocate, for the opposite party.

2. M/s. Ghanta Creative Exports Private Limited (the complainant) has filed aforementionedcomplaint for directing M/s. Export Credit Guarantee Corporation of India (the opposite party) to pay (i) insurance claim of Rs. 2 crores along with interest @18% per annum, from the date of the claim, set up for the first time, (ii) suitable compensation for mental agony and harassment, due to deficiency in service, committed by the opposite party and causing loss of business and (iii) any other relief which may be deemed fit and proper, in the facts and circumstances of the case.

3. The facts, as stated in the complaint and emerged from the documents attached with thecomplaint, are as follows:
(a) The complainant was a company incorporated under Companies, Act, 1956 and engaged intrade and export of cotton and yarn. Export Credit Guarantee Corporation of India (for short the ECGC), is a public corporation, owned by Government of India and functions under the control of Ministry of Commerce. It is managed by a Board of Directors, repres