The term 'burglar proof safe' is vague and cannot solely justify the denial of an insurance claim.

1. Heard Mr. Ramesh Singh, Senior Advocate, assisted by Ms. Shreya Jain, Advocate, for the complainant and Mr. Vishnu Mehra, Advocate, for the opposite party.

2. M/s. Baijnath Ramkishore Jewellers (the Insured) has filed above complaint for directing M/s. Oriental Insurance Company Limited (the Insurer) to pay (i) Rs. 2,49,33,505 with interest @ 18% per annum, from 20.4.2010 till its payment, i.e. the insurance claim, (ii) Rs. 2,50,00,000 to recompense for consistent rise of prices of gold and diamond, from the date of loss and onward, (iii) Rs. 5,00,000 as compensation for mental agony and harassment, (iv) Rs. 1,00,000 as cost of the litigation and (v) any other relief, which is deemed fit and proper, in the facts and circumstances of the case.

3. The facts, as stated in the complaint and emerged from the documents attached with the complaint, are as follows:
(a) The Insured was a proprietorship firm and started its business of sale / purchase / repair of jewellery, bullion and precious stones since 13.10.2008, at the given address, which was a three storied building, in which, ground floor and first floor were shop / show room and second floor was used for office, pantry, workshop etc. Entrance / exit was only in front side of showroom, where rolling shutter and glass door were installed. There was another door at the terrace leading to staircase, where iron door was installed. The Insured had two safes / strong rooms, i.e. one at ground floor near the reception under staircase and other at the second floor. Strong rooms were built with thick RCC walls from three sides and covered by thick iron / metallic door with heavy locks, which were not breakable manually.
(b) M/s. Oriental Insurance Company Limited (the Insurer) is a public sector company and provides various types of insurance services. The Insured obtained “Jeweller Blocks Insurance Policy” of his shop for the period of 15.10.2008 to 14.10.2009, from the Insurer. At the time of renewal of the policy also, a Proposal Form was got dully filled up. Based on the Proposal Form, the Insurer assessed the premium of Rs. 61,798, which was paid by the Insured and “Jeweller Blocks Insurance Policy No. 222100/48/2010/627” was issued on 15.10.2009, for the period of 15.10.2009 to 14.10.2010, in which, the property kept in Display Window of Rs. 60 lacs, property kept in Locked Safe of Rs. 275 lacs and Cash & Currency notes of Rs. 5 lacs (Total Rs. 340 lacs) were insured.
(c) Dilip Kumar Agarwal closed the jewellery shop on 19.4.2010 at 21.15 hours, after keeping the stock and cash, in safe strong rooms and locking its doors. Sanjay Sarkar, Manager, Sunil Gupta, Accountant and Mewa Lal, Peon remained there, for finishing their paper work up to 22.00 hour. Thereafter, the shops were locked and keys were handed over to Dilip Kumar Agarwal, in night at his residence. Mewa Lal, Peon opened the shop on 20.4.2010 at 10.00 hours, in presence of security guard. They found that the empty jewellery boxes at ground floor were scattered and door of strong room at ground floor was broken open using gas cutter. Mewa Lal immediately informed Dilip Kumar Agarwal about the incident, who immediately checked other strong room at second floor, which was found intact. On inspection, he found that the intruders made a hole in the wall by the side of door at the terrace and broke open the lock of terrace gate, which was inside the room. The Insured informed the local police on 20.4.2010 at 10:30 hours, about the incident, where FIR of Case Crime No. 69/2010 under S.457/380, IPC was lodged.
(d) The Insured informed the incident