Service disputes of public sector employees are beyond the purview of the Consumer Protection Act.

1. This revision petition has been filed under S.21(b) of The Consumer Protection Act, 1986 in challenge to the Order dated 18/10/2012 of the State Commission in appeal No. 1098 of 2010 arising out of the Order dated 29/08/2008 of the District Commission in complaint No. 335 of 2008.

2. On the last occasion this case was taken up, i.e. on 03/06/2022, enough time was spent in hearing the complainant in person who was simply unable to render any meaningful assistance. He also submitted that because of his pecuniary condition he was unable to afford the fee of an Advocate and beseeched that legal aid may be provided to him. Having regard to the facts and specificities of the matter and the implications involved, Mr. Abhishek Chaudhary, learned Advocate was requested to appear as amicus curiae to represent the complainant.

3. We have heard the learned amicus curiae for the complainant (the petitioner herein) and the learned Counsel for the bank (the respondents herein). We have also perused the record including inter alia the Order dated 29/08/2008 of the District Commission, the impugned Order dated 18/10/2012 of the State Commission and the petition.

4. Briefly, on 06/07/2005 the complainant was dismissed by the bank from the post of clerk on being imposed penalty of dismissal consequent to departmental proceedings as his initial appointment on a post under the reserved category was found to have been obtained by submitting a false caste certificate. His grievance relates to the bank withholding portion of the terminal benefits, i.e. 'provident fund (bank contribution)' and 'gratuity' on dismissing him from service. (Regarding provident fund, his own contribution to the fund has been released to him.)

5. We note that in the first para itself of the written version filed by the bank before the District Commission a preliminary objection was made that the complainant was not a 'consumer' as per the Consumer Protection Act as he was seeking relief of payment of provident fund (bank contribution) and gratuity together with interest.
The District Commission vide its Order dated 29/08/2008 ignored the preliminary objection and entered into the merits of the case. Holding that the complainant was not entitled to the benefits being claimed, it dismissed the complaint observing inter alia thus, "If the complainant is not entitled for provident fund contribution which was paid by the bank and gratuity from the bank, the question of deficiency in service on the part of the opposite parties does not arise - - - . In the result, the complaint is dismissed."
In appeal the State Commission vide its impugned Order dated 18/10/2012 also ignored the preliminary objection and entered into the facts of the case. Holding that the matter involved adjudication of disputed questions of fact, it deemed it appropriate to return the complaint to the complainant with liberty to approach the competent Civil Court for adjudication of the matter. It proceeded to observe, "In the result, the appeal is allowed setting aside the order of the District Forum. The matter is remitted back to the District Forum. The District Forum is directed to return the complaint to the appellant. The appellant is at liberty to approach proper Court for redressal of his grievance.".

6. Learned amicus curiae inter alia refers to 1999 (III) CPJ 36 (SC) : 1999 (X) SLT 395 : 2000 (1) SCC 98, Regional Provident Fund Commissioner v. Shiv Kumar Joshi , 2013 (III) CPJ 22 (SC) : 2013 (10) SCC 136, Jagmittar Sain Bhagat & Others v. Director Health Services Haryana & Others, 2020 (I) CPJ 30 (SC) : 2019 SCC online SC 1780, Ministry of Water Resources & Others v. Shreepat