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HIMACHAL PRADESH STATE CONSUMER DISPUTES REDRESSAL COMMISSION, SHIMLA
*Sunita Sharma (Presiding Member), R. K. Verma (Judicial Member)
Smt.Rachna Dogra & Anr. – Appellant
Versus
Spicejet Limited & Anr. – Respondent
| Table of Content |
|---|
| 1. facts of flight booking and cancellation. (Para 2 , 3 , 4) |
| 2. arguments regarding adequacy of compensation. (Para 7 , 8 , 11) |
| 3. decisions on points of law and final order. (Para 10 , 18) |
| 4. court's observation on service deficiency. (Para 15 , 16 , 17) |
1. Present appeal has been filed against the order dated 2.11.2019 passed by learned District Consumer Forum / Commission, Shimla, H.P. in consumer complaint No. 52/2018, titled Smt.Rachna Dogra & Anr. Versus Spicejet Limited & Anr.
2. Brief facts of consumer complaint:
The case of the complainant in brief is that complainants have booked tickets of Spice jet SD - 971 through OP No. 2 from Delhi to Trivandrum to attend the National Shooting Championship which was going to be held from 11.12.2017 to 16.12.2017 and they paid amount of Rs.30,885 and the flight of the complainants was on 10.12.2017 from Indira Gandhi Airport Delhi to Trivandrum at 7.45 a.m. and the complainants were required to reach the airport before half an hour as per the instructions. It is further pleaded that the complainants reached at the airport in the morning at 5 o'clock and on inquiry they were surprised when they came to know that their flight
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