SupremeToday Landscape Ad
Back
Next
Judicial Analysis Court Copy Headnote Facts Arguments Court observation
Listen Audio Icon Pause Audio Icon
judgment-img

2026 Supreme(Online)(Ker) 13737

KERALA HIGH COURT
Mr. Devan Ramachandran, J
Ramesh Chennithala v. State of Kerala
W. P. (C) No. 9540 of 2020



Advocates:
For the Appellants/Petitioners: T. Asafali, K. Ramkumar
For the Respondents: Assistant Solicitor General of India

Legal compliance and adherence to privacy protections are critical in state agreements for data management, especially under emergency circumstances.

Headnote:(A) Constitutional Law - Article 299 - Right to privacy - Agreements with third-party service providers - Importance of compliance with constitutional provisions and proper scrutiny before entering data-sharing agreements - Directions issued to anonymise data and ensure data confidentiality. (Paras 4, 6, 11, 19)

(B) Data Protection - Disclosure of personal data - Concerns over the potential for data exposure in the absence of adequate measures by the State - The Court found the risk of data sharing unacceptable. (Paras 6, 19)

(C) Jurisdiction clauses - The implications of contractual jurisdictions on individuals' ability to seek remedy - The Court noted the potential hurdles created by foreign jurisdiction clauses. (Paras 8, 12)

(D) Emergency Situations - Assessment of agreements made under exigent circumstances - Acknowledgement of the unprecedented crisis faced during the Covid-19 pandemic as a critical context for State decisions. (Paras 10, 11)

Facts of the case:
The claim arose regarding an agreement entered into by the Government of Kerala with Sprinklr Inc. during the COVID-19 pandemic for data management, raising concerns over privacy and data protection compliance.

Findings of Court:
The agreement entered with Sprinklr, while acknowledged as necessary due to the pandemic, was criticized for lack of adherence to constitutional procedure, though no data breaches were substantiated.

Issues: The key issues pertained to the adequacy of the processes followed by the State in entering into the agreement, the potential implications of sharing data with a third party, and concerns about lack of Cabinet approval.

Ratio Decidendi: The court ruled that while the agreement may have been necessary in a crisis, it did not absolve the State of its duty to adhere to legal requirements, emphasizing that such lapses should not recur in the future.

Result: The order passed on 24.04.2020 stands confirmed.

Table of Content
1. litigations regarding privacy protection during the pandemic. (Para 1 , 2)
2. assessment of the agreement with sprinklr and its implications. (Para 4 , 5 , 10)
3. concerns over data privacy and jurisdiction in the agreement. (Para 6 , 7 , 8)
4. critique of process followed to enter into the contract. (Para 9 , 12 , 13)
5. lack of compliance with constitutional procedures requires future preventative measures. (Para 19 , 20)

1. Although the Covid - 19 pandemic situation has come to an end, the series of litigations filed during the pandemic situation has been kept alive to ensure that right to privacy of persons whose data was sought to be shared with a third - party entity, namely the Sprinklr Inc., has not been compromised.

2. These matters were heard last substantially on 24 April 2020.

3. Elaborate submissions have been made on behalf of the parties. However, having regard to the exhaustive and elaborate order passed in these writ petitions by the Division Bench presided over by Mr. Justice Devan Ramachandran on 24.04.2020, at a point of time when the issues seems to have been live, our task has been now easier.

4. We are now required to assess the situation that prevailed during the Covid - 19 pandemic as on 02.04.2020, when the Principal Secretary to the Electronics and Information Technology Department, Government of Kerala, entered into an agreement with Sprinklr Inc.. The efficacy of such agreement seems to have been diluted by the order passed by the Division Bench presided over by Mr. Justice Devan Ramachandran on 24.04.2020, in which in paragraph No.24, the following directions were passed:
"24. Resultantly:
(a) We hereby direct the Government of Kerala and its concerned Departments to anonymise all the data that have been collected and collated from the citizens of the State with respect to the COVID - 19 epidemic, as also with respect to all data to be collected in the future and to allow Sprinklr to have further access to any such data only after the process of anonymisation is completed.
(b) The Government of Kerala is directed to inform every citizen, from whom data is to be taken in future, that such data is likely to be accessed by Sprinklr or other third party service providers and their specific consent to such effect shall be obtained in the necessary forms or formats.
(c) We hereby injunct Sprinklr from committing any act which will be, directly or indirectly, in breach of confidentiality of the data entrusted to them for analysis / processing by the Government of Kerala under the impugned contract / s; and that they shall not disclose or part with any such data to any third party / person / entity - of whatever nature or composition - anywhere in the world.
(d) We further order that Sprinklr shall not, directly or indirectly, deal with the data or any part of it entrusted to them by the Government of Kerala under the impugned contract / s, in conflict with the various confidentiality clauses / caveats therein; and that they will forthwith entrust back all such data to the Government of Kerala as soon as their contractual obligation, as regards its analysis / processing, is completed as per the requirements under the impugned contract / s.
(e) Since the Government of Kerala has taken the position before us that, according to them, no data is available with Sprinklr as of now, any residual or secondary data available with the latter shall be immediately entrusted back by them to the Government and this shall be treated as a peremptory order.
(f) As a necessary corollary to the above directions, we further injunct Sprinklr from advertising or representing or holding over to any third party / person / entity - of whatever nature or composition - that they are in possession or have access to any data regarding COVID - 19 patients or persons vulnerable / susceptible to it; and that they shall not use or exploit any such data, or the name and the official logo of the Government of Kerala, directly or indir












































Click Here to Read the rest of this document
1
2
3
4
5
6
7
8
9
10
11
SupremeToday Portrait Ad
supreme today icon
logo-black

An indispensable Tool for Legal Professionals, Endorsed by Various High Court and Judicial Officers

Please visit our Training & Support
Center or Contact Us for assistance

qr

Scan Me!

India’s Legal research and Law Firm App, Download now!

For Daily Legal Updates, Join us on :

whatsapp-icon Back to top