IN THE HIGH COURT OF KERALA AT ERNAKULAM
M.A.Abdul Hakhim, J
Roshni Sebastian – Appellant
Versus
National Cyber Crime Reporting Portal – Respondent
WP(C) NO. 5260 OF 2026
| Table of Content |
|---|
| 1. precedents limit lien to requisitioned amounts. (Para 4) |
| 2. sop mandates grievance redressal for holds. (Para 5 , 6) |
| 3. permit operations beyond lien per sop. (Para 7) |
2. The learned Standing Counsel for the Respondent No.2/Bank, after getting instructions from the Bank, confirmed that the Bank has received two Requisitions from the Respondent No.4 for Rs.3,397.50 and Rs.602.50, totalling Rs.4,000/-, for marking lien/freeze in the account of the Petitioner mentioned in the Writ Petition, and hence, the Bank has effected freezing of the account of the Petitioner.
3. The learned Counsel for the Petitioner pointed out that an amount of Rs.98,000/- is debited from the Ac- count of the Petitioner on 01.12.2025 for payment of the said amount to the college fee of the Petitioner. Though the amount was debited from the Account of the Petitioner, the same is not credited in the Ac- count of the College. The learned Standing Counsel for the Respondent No.2/Bank submitted that the Bank has transferred the amount as per the UPI transaction effected by the Petitioner and as far as the Respondent No.2/Bank is concerned, the trans- action is complete.
4. The issue with respect to the freezing of the bank account at the requisition of the police authorities is covered by the decisions of this Court in Dr. Sajeer v. Reserve Bank of India [2024 (1) KLT 826], Nazeer K.T. v. Manager, Federal Bank, Makkaraparamba Branch [2024 KHC 768] and Abhiraj Rajan v. State of Kerala [2025 KHC 1676]. This Court has been consistently issuing the directions to the effect that the Bank is to permit the account holder to operate his account, limiting the lien to the amounts shown in the Requisitions received by the Bank so long as the Bank does not have any suspicion that the account is used for any financial cybercrime activities or money mule activities, making the frozen/lien marked amount at the disposal of the jurisdictional Magistrate’s Court.
5. Recently, the Indian Cyber Crime Co-Ordination Centre of the Ministry of Home Affairs of the Government of India has formulated an SOP for NCRP – CFCFRMS, Custody, Restoration of Money and Grievance Redressal 2026 to establish a fair and transparent system that prescribes a uniform process to be followed by all the Participating Entities. The SOP includes procedures to prevent misuse of the system of putting on hold an amount, seizure of an account and any property to help the victims of Cyber- Enabled Financial Crimes (CEFC), and to give interim custody of the amount to the victim and restoration of such property while ensuring accountability of all the participants for their action and inaction and providing avenues for time-bound grievance redressal for parties affected by actions taken based on information provided by the system. It is intended that States and UTs, working with other Participating Entities, follow the SOP and are successful in preventing defrauded money from leaving the financial system, giving interim custody and restoration of the amount to the victim, and, in the process, help create a cybercrime-resilient financial ecosystem.
6. Clause 10 of the SOP provides for a time-bound Grievance Redressal Mechanism for the Account Holders in whose accounts the amounts are put on hold or whose account operation is suspended. It is for the Petitioner to work out his remedies in accordance with Clause 10 of the SOP, with respect to the frozen/lien/hold amount.
7. Accordingly, this Writ Petition is disposed of with the following directions:
i) The Respondent/Bank is directed to permit the Petitioner to operate the account mentioned in this Writ Petition maintained by the Petitioner with it, limiting the freeze/lien/hold to the aforesaid amount.
ii) The disposal of the frozen/lien/hold amount shall be in accordance with the above SOP.
iii) Petitioner is free to redress his grievance through the Grievance Redressal Mechanism provided under Clause 10 of the above SOP with respect to the frozen/l
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