O R D E R

The petitioner is a victim of a Bank fraud. She was having Savings and Fixed Deposit Accounts in the HDFC Bank and she is also maintaining a credit card. Through her credit card, she has remitted a sum of Rs.2,698/- for recharging her mother-in-law's Jio Mobile No.98437 21992, on 14.01.2024. However, the recharge was not effected. Therefore, she has approached the Jio Customer Care and they asked to WhatsApp the bank details, including the Credit/Debit card details. The petitioner has also responded to the same through her whatsapp number. She has received several OTPs. Since the petitioner is having some doubts, has approached her neighbour and on his instruction, they have also contacted the employee of the HDFC Bank. The staff of the HDFC Bank has suggested the petitioner to transfer all the amount to the fixed Deposit account and on his advice, it was done. On the next day, ie. on 25.01.2024, the entire amount in her account Rs.2,33,642/- has been withdrawn. In this regard, the petitioner has lodged a complaint before the respondent police and the same was forwarded to the second respondent police. A receipt was also issued to her. However, no action was taken by the