1. The unsuccessful complainants have come up with this First Appeal, as against the Order dated 5.01.2018, passed by the DCDRF, Chennai - North, in C.C. No.127 of 2014, in and by which, the complaint filed by them, seeking refund of pre - closure charges collected by the respondent / Opposite Party at the time of pre - closure of the loan, has been dismissed on the ground that the respondent / Opposite Party has not committed any deficiency in service in collecting the said charges.

2. The case of the appellants / complainants, as projected in the complaint filed before the District Forum, in brief, runs thus:
On 28.7.2011, vide Application No.132384, the complainants applied for Home Equity Loan with the Opposite Party, which sanctioned a loan of Rs. 40 lakh with floating rate of 14% interest per annum, for which, the house property of the complainants was mortgaged as collateral security. From the complainants, the Opposite Party collected Rs.77,210 towards administrative charges / service tax / education cess. Even before disbursal of the loan, the Opposite Party recovered two EMIs on 12.7.2011 and 13.8.2011, thereby causing interest - loss of Rs. 24,000. Repayment of the loan wa