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2025 Supreme(Online)(NCDRC) 2507

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
A.P. Sahi, PRESIDENT, Bharatkumar Pandya, MEMBER
Niren Dabas – Appellant
Versus
M/s. Bas Engineering Pvt. Ltd. – Respondent


Advocates:
For the Petitioner:Mr. Piyush Hans, Advocate
For the Respondents:Mr. Chandan Malik, Advocate, Mr. Mohit Thareja, A. R. for R-l, Ms. Deepesh, Advocate for R-2

Table of Content
1. delay and service issues in vehicle repair case. (Para 1 , 2 , 3)
2. court examines evidence of service quality and agreements. (Para 4 , 5 , 6)
3. findings on service obligations and consumer expectations. (Para 12 , 17 , 19)

ORDER

JUSTICE A.P. SAHI, PRESIDENT

1. The petitioner/ complainant purchased a Honda Accord car bearing registration no. PB-10 CN 5132 manufactured in the year 2009. The purchase was a second hand purchase and after having bought the same, the complainant is stated to have approached M/s. BAS Engineering Pvt. Ltd., the respondent no. 1 for carrying out repairs and improving its condition for being used by the complainant. The respondent no. 1 is an authorised workshop of the respondent no. 2, M/s. Honda Siels Cars India Ltd.

2. According to the complainant, the vehicle was brought to the workshop when it had clocked only 7777 kms. as per the job card filed as annexure P-1 at page 51. The complainant kept on visiting the workshop, but the repairs were not carried out and it was also informed to the complainant that the spare parts were not available and were being procured. The delay went on for several months and the car was not delivered , for ni

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