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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
AVM J RAJENDRA AVSM, VSM (Retd.), PRESIDING MEMBER, HON'BLE MR. JUSTICE ANOOP KUMAR MENDIRATTA, MEMBER
Genome (The Fertility Centre) – Appellant
Versus
Mrs. Sonam Doma Bhutia – Respondent
| Table of Content |
|---|
| 1. revision petition filed under the consumer protection act. (Para 1 , 2) |
| 2. complainant's treatment and payment details. (Para 3 , 4 , 5) |
| 3. observations on negligence and counselling. (Para 12 , 13) |
| 4. court's findings on medical standards and negligence. (Para 19 , 22) |
| 5. final decision on the revision petition. (Para 24) |
JUDGMENT
AVM J. RAJENDRA, AVSM, VSM (Retd.)
1. This Revision Petition has been filed under Section 21(1)(b) of the Consumer Protection Act, 1986 (the “Act”) against the State Consumer Disputes Redressal Commission, Sikkim at Gangtok („State Commission‟) Order dated 12.06.2019, in FA No. 1/2018 modified the order of the District Consumer Disputes Redressal Forum, Gangtok, East Sikkim (District Forum‟) dated 26.05.2018 in CC No. 18/2016.
2. For the convenience, the parties are referred to as placed in the original Complaint filed before the District Forum.
3. Brief facts of the case, as per the Complainant, are that she approached the OP Fertility Centre in September 2015 for fertility treatment and deposited Rs.1,95,000, along with Rs.6,280 for injections and other incidental charges. She initially underwent an Intrauterine Insemination (IUI) procedure c
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