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2025 Supreme(Online)(NCDRC) 2583

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
AVM J RAJENDRA AVSM, VSM (Retd.), PRESIDING MEMBER, MR. JUSTICE ANOOP KUMAR MENDIRATTA, MEMBER
Bhagwati Prasad Kanya Mahavidyalaya, Humayupur, Hazaripur, Gorakhpur, Uttar Pradesh – Appellant
Versus
Central Bank of India – Respondent


Advocates:
For the Petitioner: Mr. Pawan Shree Agrawal, Ms. Aakriti Goel
For the Respondent: Appearance not marked

Table of Content
1. establishment of dormant account and bank's liability. (Para 3 , 4 , 5 , 6)
2. arguments regarding evidence and bank's obligations. (Para 8 , 9)
3. court's view on banking practices and customer rights. (Para 10 , 12 , 13 , 14)
4. court's ruling on the arbitrary conditions set by the state commission. (Para 15)
5. final decision affirming the district forum's order. (Para 16 , 17 , 18)

JUDGMENT

AVM J RAJENDRA AVSM, VSM (Retd.), PRESIDING MEMBER

1. The present Revision Petition has been filed under Section 21(1)(b) of the Consumer Protection Act, 1986 (the “Act”) against Order dated 19.12.2019, passed by the State Consumer Disputes Redressal Commission, Uttar Pradesh („State Commission‟) in First Appeal No. 829/2018, partly allowing the Appeal of the Appellant/OP while modifying the District Consumer Disputes Redressal Forum, Gorakhpur (District Forum) order dated 19.03.2018 in CC No.331/2013.

2. For the convenience, the parties are referred to as placed in the original Complaint filed before the District Forum.

3. Brief facts of the case, as per the complainant, that the Complainant School had opened Current Account No. 4344 on 16.05.1990 with the OP Bank and was operated

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