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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. SUBHASH CHANDRA, CJ, AVM J. RAJENDRA, AVSM VSM (RETD.), MEMBER
Royal Sundaram General Insurance Co. Ltd. – Appellant
Versus
Mr. Hansraj Gurjar – Respondent
| Table of Content |
|---|
| 1. insurance policies must fulfill coverage terms when loss occurs. (Para 1 , 3 , 6) |
| 2. insurers must substantiate allegations of claim discrepancies with clear evidence. (Para 4 , 8) |
| 3. surveyor reports hold critical significance in adjudicating insurance claims. (Para 10 , 14) |
| 4. final determination should reflect the surveyor's assessment to ensure fairness. (Para 17 , 18 , 20) |
| 5. court ruled on modified claim compensation based on survey insights. (Para 22) |
JUDGMENT
AVM J. RAJENDRA, AVSM VSM (RETD.), MEMBER
1. This Revision Petition is filed under Section 58 (1)(b) of the Consumer Protection Act, 2019 (“the Act”) read with Section 151 CPC , 1908, against the Order dated 10.11.2023 of the State Consumer Disputes Redressal Commission, Rajasthan (“State Commission”) in First Appeal No. 233 of 2023. In the impugned order dated 10.11.2023 the State Commission dismissed the appeal by the OP against the District Consumer Disputes Redressal Forum, Jaipur (“District Forum”) order in CC No. 33 of 2021 dated 23.05.2023 allowing the complaint.
2. For the convenience, the parties are referred to as placed in the Appeal filed before the learned State Commission.
3. Brief facts of the
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