IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI RESERVED ON : 15.07.2025 PRONOUNCED ON : 26.08.2025 CONSUMER COMPLAINT NO. 2603 OF 2017ZYXWVUTSRQPONMLKJIHGFEDCBA Muthoot Finance Ltd. Complainant Registered Office at Muthood Building, P.BNo. 11 Kozhencherry, Kerala Also at Muthoot Towers Alaknanda, New Delhi-i 10019 Through its Authorized Representative Mr. L D Sharma Versus New India Assurance Co. Ltd. Opp. Party Registered Office at New India Assurance Building

87, MGRoad, Fort Mubai-400001 BEFORE:

HON’BLE DR. INDER JIT SINGH, PRESIDING MEMBER HON’BLE DR. JUSTICE SUDHIR KUMAR JAIN, MEMBER For the Complainants Mr. Kuriakose Varghese, Advocate Mr. Akshat Gogna, Advocate Ms.Riya S.R., Advocate Mr.Sunil Bhartwal, A.R.

For the Opposite Parties Mr. J P N Shahi, Advocate Cc/1370/2017 Page 1 of26 i

ORDER

DR.INDER JIT SINGH, PRESIDING MEMBER

1. TZhYeX WpreVsUenTt SCRoQnsPuOmNerM CLoKmJpIHlaiGntF E(CDCC) BhAas been filed by the Complainant against Opposite Party (OP) as detailed above, inter alia praying for directions to the OP to:-

(i) Direct the respondent to immediately process the claim of the complainant pertaining to ‘Package Policy in line with Bankers’

Indemnity Insurance