IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI Reserved on : 31.10.2025 Pronounced on : 17.11.2025 REVISION PETITION NO.68 OF 2024 (Against the Order dated 21.08.2023 in Appeal No. FA/918/2022 of the State Commission Punjab)

1. Shri Darshan Pal Singh, R/o H. No. C-209, East Mohan Nagar, Amritsar.

2. Smt. Harjeet Kaur, W/o Shri Darshal Pal Singh, R/o H.No. C-209, East Mohan Nagar, Amritsar. Petitioners Versus

1. Air India Ltd. through its Principle Officer/authorized officer, office at Rajasansi Airport, Amritsar.

2. Air India Ltd., Head Office, New Delhi. RespondentsEDCBA BEFORE:

HON'BLE MR. JUSTICE A.P. SAHI, PRESIDENT HON’BLE MR. BHARATKUMAR PANDYA, MEMBER For the Petitioners Mr. Darshan Pal Singh, In person For the Respondents Ms. Diksha Arora, Advocate

ORDER

PER BHARATKUMAR PA ND YA. MEMBER

1. This revision petition, which was dismissed for want of prosecution on 03.02.2025, was restored to its original number vide this Commission’s order dated

31.10.2025.

2. Complainants/petitioners have filed the present petition for setting aside the order dated 21.08.2023 passed by the State Commission, Punjab and for upholding the order dated 20.09.2022 passed by District Forum, Amritsar.

3. Complainants booked two airways tickets from OP-3 (New Punjab Travels) to travel from Amritsar Airport to IGI Airport, New Delhi via Air India flight AI-454 on 6.12.2018 at 6.50 AM by paying a sum of Rs.10,602/-. From IGI Airport, New Delhi they were having further tickets to travel from New Delhi to Auckland International Airport through China Southern Airlines. On 6.12.2018 when complainants reached Amritsar Airport, they came to know that said Air India flight AI-454 was delayed by five hour and it finally reached New Delhi Airport at 1 PM whereas they had to take their another flight from IGI Airport, New Delhi to Auckland on 6.12.2018 at 12:35 PM. When complainants approached the concerned terminal at IGI Airport, Airlines told that they were late and their flight had already departed from IGI Airport New Delhi and their tickets had been cancelled. They were left with no other option but to purchase new tickets to travel from IGI Airport, New Delhi to Auckland through Thai Airways Internationals on 08.12.2018 by paying a sum of US $1450. Due to delay of flight from Amritsar, complainant had to incur more expenses on purchase of new ticket (US $1410), which OP/respondents are liable to refund to them. Being aggrieved, complainants/petitioners approached the District Forum, Amritsar. District Forum, after considering in detail the relevant facts and after considering the contentions of the parties, passed an order dated 20.09.2022 in favour of the complainants and ordered as under:

u EDCBA FindingsEDCBA

8. From the appreciation of the facts and circumstances of the case, there was not denial the fact that complainants booked two tickets bearing No. 0982987149426 and 0982987149425 for travelling from Amritsar to Indira Gandhi Airport, New Delhi in flight No. AI-454 on 6.12.2018 and paid consideration of Rs. 10602/- and in this regard complainants have placed on record copy of Air ticket Ex.C-1. The case of the complainants is that they reached at Amritsar Airport on 6.12.2018 but the flight was delayed by five hour and it reached at New Delhi Airport at 1p.m and due to this reason the further flight which the complainant booked from New Delhi to Auckland International Airport has already been departed at 12:35 p.m, copies of tickets from New Delhi to Auckland International airport are Ex.C-3 and Ex.C-4. As such the complainant has no other alternative except to purchase new ticket for Auckland International Airport through Thai Airways International by spending a sum of $1450/-. Ld. Counsel for the complainant contended that due to the delay in reaching at New Delhi Airport the further flight of the complainants had departed and as such the opposite & 2 are liable to make good the loss suffered by the complainant as the complainants have t