JUDGMENT

1. First Appeal No. 153 of 2019 is filed by Trans Car India Private Limited, and cross First Appeal No. 394 of 2022 is filed by Mr. S Paramaguru, the Complainant. These appeals challenge the Order of the State Consumer Dispute Redressal Commission, Puducherry („State Commission‟), dated 27.04.2018 in Complaint No. 8/2024 which partly allowed the complaint.

2. Since the facts and questions of law involved in both Appeals are similar, these Appeals are being disposed of by this common Order. For ease of reference, FA No.153 of 2019 is being considered as lead case, and the facts outlined below are derived from CC No. 8/2024.

3. For the convenience, the parties are referred to as placed in the original Complaint filed before the State Commission.

4. Brief facts of the case, as per the Complainant, are that he wanted to purchase a Mercedes Benz car and approached OP-2 for the same in September 2012. On 01.11.2012, he accepted the ex- showroom price of Rs.36,05,153, and the vehicle he wanted was delivered to him the next day through OP-3. Soon after the purchase, on 04.12.2012, the Complainant approached OP-2 for servicing and he was informed about an alloy wheel defect, for which