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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
Jonnalagadda Rajendra, President, Anoop Kumar Mendiratta, Member
Central Bank of India – Appellant
Versus
Amal Kumar Shikdar – Respondent
| Table of Content |
|---|
| 1. facts about the locker and the burglary. (Para 3 , 6 , 12) |
| 2. arguments of both parties regarding liability. (Para 7 , 8 , 9) |
| 3. court's observations on security failures. (Para 11 , 14) |
| 4. ruling emphasizing bank's duty of care. (Para 13 , 17) |
| 5. final directives and compensation details. (Para 18 , 20) |
JUDGMENT
AVM JONNALAGADDA RAJENDRA, AVSM, VSM (Retd.),
1. The Appellants/Opposite Parties have filed the present First Appeal under Section 51 of the Consumer Protection Act, 2019 (“the Act”) against the Order dated 16.03.2020 passed by the learned State Consumer Disputes Redressal Commission, West Bengal (“State Commission”) in Consumer Complaint No. 300/2017, wherein the Complaint was partly allowed.
2. For convenience, the parties are referred to by the positions they held before the State Commission.
3. Brief facts of the case, as per the Complainants, are that the that Complainant No. 1, a reputed businessman engaged in various fields ranging from civil and electronic construction to pharmaceutical drugs, maintained several bank accounts in different banks in and around Bagdogra, where his business is situated. He, however, maintained only one bank locker - Locker
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