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04.12.2025IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI RESERVED ON : 03.11.2025 PRONOUNCED ON : 04.12.2025NMLKJIHGFEDCBA SECOND APPEAL NO. 349 OF 2025 (Against the Order dated 25.03.2025 in Appeal No.480/2022 of the Haryana State Commission, Panchkula)

WITH IA/7762-7763/2025, IA/11026/2025 (Condonation of delay, Exemption from dim documents, C/d)

Mona Arora Appellant (s)

r/o A-112, The Blaire DLF-5, Sector-54, Gurugram Haryana Versus M/s S.S. Group Pvt. Ltd. Respondent(s)

4th Floor, The Plaza, M G Road Gurugram-122002 Also at

77, SS House, Sector 44, Gurugram Haryana-122003 BEFORE:

HON'BLE DR. INDER JIT SINGH, PRESIDING MEMBER HON’BLE DR. JUSTICE SUDHIR KUMAR JAIN, MEMBER For the Appellant(s) Mr. Bhavook Chauhan, Advocate Mr. Tushar Yadav, Advocate Mr. Prithvi Singh Narula, Advocate For the Respondent(s) Mr.Pravin Bahadur, Advocate Mr. Aditya Singh, Advocate Ms. Kavya Uppal, Advocate DR. INDER JIT SINGH, PRESIDING MEMBER SA/349/2025 "Page 1 of 21 IhgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA ORDERNMLKJIHGFEDCBA

1. The present Second Appeal (SA) has been filed by the Appellant against the Respondent as detailed above, under section 51 (2) of