IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI REVISION PETITION NO. NC/RP/133/2026 (Against the order dated 14.05.2025 in Appeal No. 112/2023 of the Uttar Pradesh State Consumer Disputes Redressal Commission, Lucknow)

WITH i) NC/IA/1424/2026(CONDONATION OF DELAY)

ii) NC/IA/1425/2026(EXEMPTION FROM DIM DOCUMENTS)

Post Master Petitioner(s)

City Post Office Ghantaghar, Meerut City Uttar Pradesh - 250001 VS Raj Mohan Gupta House No. B-101, Respondent(s)

Takshila Colony Gadh Road Meerut, Uttar Pradesh - 250001 BEFORE:

HON'BLE DR. INDER JIT SINGH, PRESIDING MEMBER HON’BLE DR. JUSTICE SUDHIR KUMAR JAIN, MEMBER For the Petitioner(s) Mr. Hilal Haider, Advocate (V.C)

Dated : 26.02.2026

ORDER

1. The RP has been filed with a delay of 134 days as per calculations made by the Registry. An IA/1424/2026 has been filed seeking condonation of delay, in which the period of delay mentioned is 230 days. Although the reasons for delay stated in this IA are not found convincing, in the interest of justice, we condone the delay and decide to take up the case on merits.

2. The challenge is to the order dated 14.05.2025 of the State Commission in appeal no.112 of 2023 vide which the first appeal filed by the petitioner herein was dismissed and the order of the District Commission was affirmed. The issue pertains to payment of interest on the PPF account, which was in the name of HUF. As per government instructions, interest on PPF account of HUF was not payable after certain cut off date. However, it is admitted by the petitioner Postal Department herein that it was on account of their mistake that, despite such a government order, they added the up to date interest in the account of the complainant in question and even accepted deposits after the cut off date. An extract of the relevant paragraph of the State Commission bringing out such facts is reproduced below:

“xxxxGFEDCBA According to the complaint, the respondent-complainant had opened a HUF PPF account No. 050714905 in his name on 05.10.1989, in which the respondent/complainant deposited money till 18.03.2016 and on 01.04.2016, there was a balance of Rs. 8,58,148/- in his account. On 06.04.2016, when the respondent/complainant went to the office of the appellant/opponent to close the said account, the appellant/opponent informed him that the respondent/complainant is not entitled to get interest after 31.03.2011. Whereas in the passbook of the respondent/complainant, interest was recorded as Rs. 46,404/- for the year 2011-12 and Rs. 53,933/- for the year 2012-13 and interest for the years 2012-13, 2013-14 and 2014-15 was not recorded by the appellant/opponent. The appellant/opponent paid Rs. 5,66,424+2000/- on 01.04.2011 and no interest was paid by the appellant/opponent on his deposit after 01.04.2011. Hence, this complaint was filed.

The appellant/opponent has admitted in the counter-plaint that the respondent/complainant has HUF PPF account with him. The appellant/opponent has mainly stated that the respondent/complainant has received the amount deposited till 31.03.2011 along with interest amounting to Rs. 5,65,924/-. After this, the amount deposited by him has also been received by him. The said account of the respondent/complainant was opened on 05.10.89, the maturity date of which was 31.03.2005, which was extended to 31.03.2010 and 31.03.2015 but as per the departmental order dated 23.10.2010 which was publicized on 13.12.2010, HUF accounts which were opened before 13.05.2005 and have already matured but have not been closed, will not be able to get any interest after 31.03.2011. The said order could not be incorporated in the computer by mistake and the computer automatically added the updated interest in the account in question and the amount deposited by the complainant even after 31.03.2011 was accepted and recorded. Against the said instructions of the department, the respondent/complainant cannot claim to get interest. The respondent/complainant has received his deposite