NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI CONSUMER COMPLAINT NO. NC/CC/176/2019 WITH NC/IA/2286/2023 (CONDONATION OF DELAY IN FILING THE REJOINDER)

NC/IA/3195/2026 (PLACING ADDL. DOCUMENTS)

M/S. HIMALAYAN AGENCIES .......Complainant(s)

Versus NEW INDIA ASSURANCE COMPANY LIMITED Through its SR. DIVISIONAL MANAGER PRESENT ADDRESS - HJILL CART ROAD, MALHOTRA LOWERS,2ND FLOOR, PO. AND PS.-

SILIGURI, , DARJEELING,WEST BENGAL.

THE BRANCH MANAGER PRESENT ADDRESS - THE NEW INDIA ASSURANCE COMPANY LIMITED , 02ND FLOOR, PO & PS SILIGURI , HILL CART ROAD, MALHOTRA TOWERS , DARJEELING,WEST BENGAL.

MR. B.B.MOHANTY, MCLARENS INSURANCE SURVEYORS AND LOSS ASSESSORS INDIA PRIVATE LIMITED, PRESENT ADDRESS - 41, AJC BOSE ROAD,KOLKATTA-700020 WEST BENGAL .......Opposite Party(s)

BEFORE:

HON'BLE MR. JUSTICE SUDIP AHLUWALIA , PRESIDING MEMBER HON'BLE DR. SADHNA SHANKER , MEMBER FOR THE COMPLAINANT:

MR. SURESH KUMAR MITRUKA, ADVOCATE (THROUGH VC)

FOR THE OPPOSITE PARTY:

MR. J.P.N. SHAHI, ADVOCATE DATED: 15/04/2026

ORDER

JUSTICE SUDIP AHLUWALIA, MEMBER The present Complaint has been filed under the Consumer Protection Act, 1986 alleging deficiency in service on the part of the Opposite Parties in rela