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2026 Supreme(Online)(NCDRC) 393

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI
Sudip Ahluwalia, Presiding Member, Sadhna Shanker, Member
INDRAPRASTHA APOLLO HOSPITAL – Appellant
Versus
RAJ KARAN SINGH – Respondent
REVISION PETITION NO. NC/RP/2243/2019



Advocates:
For the Appellants/Petitioners: Dr. Lalit Bhasin, Ms. Nina Gupta, Ms. Vishali Sivagannam
For the Respondents: Dr. Deepak Kohli, Mr. Mohd. Shariq

Compensation in medical negligence cases must be based on proven fault and bear a rational nexus to the actual loss; where multiple causes for a patient's condition are possible, an arbitrary and excessive enhancement of compensation without conclusive proof of negligence is impermissible.

Headnote:(A) Medical Negligence - Burden of Proof - Where a medical board identifies multiple possible causes for a patient's collapse (e.g., acute circulatory failure), a single possibility such as an anaphylactic reaction to a reused needle cannot be the sole basis for high punitive compensation, especially when the patient suffered from advanced end-stage renal disease. (Para 13, 14)

(B) Quantum of Compensation - Rational Nexus - Compensation in medical negligence cases must bear a rational nexus to the proven fault and actual loss; an arbitrary ten-fold increase in compensation by a State Commission without a clear finding of gross negligence is excessive and punitive. (Para 14)

(C) Procedural Propriety - Quorum - Challenge to the validity of an order passed by a single member in violation of statutory requirements under the Consumer Protection Act. (Para 6)

Issues: Whether the enhancement of compensation from Rs. 1,00,000/- to Rs. 10,00,000/- by the State Commission was justified given the medical evidence and the findings of the District Forum.

ORDER

JUSTICE SUDIP AHLUWALIA, MEMBER

This Revision Petition has been filed against the Impugned Judgment and Order dated 15.07.2019 passed by the Ld. State Consumer Disputes Redressal Commission, Delhi in First Appeal No. 525 of 2012, whereby the compensation awarded by the Consumer Dispute Redressal Forum–VII, Delhi was enhanced from Rs. 1,00,000/- to Rs. 10,00,000/-.

The brief facts of the present case are that the Respondent/Complainant filed a Consumer Complaint alleging medical negligence on part of the Petitioner Hospital in the treatment of his daughter, who was suffering from End Stage Renal Disease and was undergoing dialysis. It is the case of the Respondents that on 23.12.2006, while undergoing dialysis, the Patient and the Complainant noticed that the dilator used for that procedure was not washed with water properly and even when the same was informed to the technician, he continued the dialysis. Afterwards, the patient started feeling breathlessness and eventually fainted and went into Coma. The patient then stayed in the ICU for 47 days till her death on 08.02.2007.

The District Forum, while observing that there was no negligence on the part of the treating doctors, nevertheless awarded a sum of Rs. 1,10,000/- as compensation, purportedly on account of deficiency attributable to the hospital staff. Aggrieved by the quantum, the Respondent preferred First Appeal before the State Commission, which enhanced the compensation to Rs. 10,00,000/-.

Being aggrieved by such Order steeply enhancing the compensation awarded, the Petitioners have filed the present Revision Petition. The grounds raised in the Revision Petition primarily challenge the legality and correctness of the Ld. State Commission’s order, especially on the issue of enhancement of compensation. A central plank of the Petitioner’s argument is that the finding of negligence is unsustainable in law because it is contrary to the expert medical opinion of the Safdarjung Hospital Medical Board dated 04.12.2010, which clearly opined that the patient was properly managed and immediate resuscitative measures were taken. The Petitioner contends that this opinion, having been sought at the instance of the Complainant and having remained unchallenged, ought to have been treated as conclusive or at least highly persuasive.

Another significant ground relates to jurisdictional and procedural errors, particularly the argument that the Ld. State Commission’s Order is invalid for want of proper quorum, having been passed by a single member in violation of statutory requirements under the Consumer Protection Act, 1986. The Petitioner also assails the reasoning of the Ld. State Commission in treating negligence as having ‘attained finality’, arguing that the Ld. District Forum itself did not return a clear finding of medical negligence but only awarded compensation on a vague notion of minor deficiency. The State Commission erroneously treated this as a concluded finding of negligence and enhanced compensation to Rs. 10,00,000/-. Consequently, the enhancement of compensation from Rs. 1,10,000/- to Rs. 10,00,000/- is claimed to be arbitrary, lacking any rational basis and contrary to settled principles governing compensation, which require a nexus between proven negligence and the quantum awarded.

Further, the Petitioner emphasizes that the burden of proving medical negligence lies on the Complainant, which, according to them, has not been discharged through any cogent evidence or expert testimony. It is also argued that the Complainant, having accepted and encashed the amount awarded by the District Forum without protest, is estopped from seeking any enhancement. Additionally, the Petitioner has also highlighted the critical medical condition of the patient who was suffering from end-stage renal disease, to argue that the death was attributable to her underlying illness rather than any alleged deficiency in treatment. It has also been submitted that enhancement of compensa

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