IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI JUDGMENT RESERVED ON: 15.01.2026 JUDGMENT PRONOUNCED ON: 21.04.2026 CONSUMER COMPLAINT NO. 66 OF 2009 1. Rohit Bajaj, S/o Sri Ramashanker Bajaj 2. Mohit Bajaj, S/o Sri Ramashanker Bajaj 3. Umashankar Bajaj, S/o Sri Sitaram Bajaj 4. Indra Bajaj, W/o Sri Ramashanker Bajaj

5. Anita Bajaj, W/o Sri Umashanker Bajaj

6. Neetu Bajaj, W/o Mohit Bajaj Address of all the above : 7th Floor, Trinity Plaza, 84/1 A, Topsia Road, Kolkata -

700046.

7. Saurav Bajaj, S/o Umashankar Bajaj, Grandson of Lt. Sitaram Bajaj, substituted vide order dated 17.04.2023 R/o Bajaj Kutir, 11-Rajendra Nagar, Patna - 800016.

8.NMLRKJaIHmGaFsEhDaCnBkAar Bajaj, S/o Lt. Sri Sitaram Bajaj R/o : 7th Floor, Trinity Plaza, 84/1 A, Topsia Road, Kolkata - 700046.

... Complainants Versus

1. ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 400051.

2. Mr. K.V Kamath, Chairman-cum-Managing Director, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Mumbai -400051.

3. Mr. Neelakantan Pillai, Business Head - Loan Against Securities, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 400051.

4. Mr. Bhaskar Mukherjee, Business Represent