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2021 Supreme(Online)(SC) 503

SUPREME COURT
Uday U. Lalit, Hemant Gupta, *S. Ravindra Bhat, JJ.
Laureate – Appellant
Versus
the purchaser – Respondent
Consumer case No. 1183 of 2017



Advocates:
For the Appellants/Petitioners: Mr. Jayanth Mithras
For the Respondents: Mr. M. L. Lahoty

Subsequent purchasers who step into the shoes of original allottees retain rights under consumer law, including entitlement to refunds and reasonable interest despite earlier rulings restricting such benefits.

Headnote:(A) Consumer Protection Act, 1986 - Sections applicable - Refund of consideration amount sought due to delay in possession delivery by builder - Builder alleged delays due to force majeure and NGT orders, while complainant sought relief for not receiving flat despite payments made. (Paras 1-7)

(B) Principle of consumer protection - Appellate authority recognizes that a flat purchaser cannot be indefinitely made to wait for possession - Entitlement to reasonable expectations from the builder post agreement by purchaser stepping into original allottee's shoes. (Paras 20-32)

Facts of the case:
The appellant, Laureate, challenged NCDRC’s order favorable to the purchaser, who sought a refund of Rs.1,93,70,883/- due to delay in construction of a flat. Possession was promised by October, 2015, which was never delivered. The purchaser was denied access to the construction site and faced threats regarding payment demands. (Paras 1-5)

Findings of Court:
NCDRC found the builder responsible for delay, ordering a refund of the paid amount with interest at 10% p.a. The court noted that demand letters for instalments were issued despite incomplete construction. (Paras 20-32)

Issues: The central issue was whether the subsequent purchaser could seek the same reliefs as the original allottee amid claims of force majeure by the builder. (Paras 17, 26-32)

Ratio Decidendi: The court ruled that subsequent purchasers stepping into the original allottee's shoes are entitled to benefits under the Consumer Protection Act, and cannot be denied relief based on previous rulings. Equity demands that purchasers receive compensation for delays in possession. (Paras 31-32)

Result: Appeal partly allowed; NCDRC's order modified to include interest from the date the builder acknowledged the sale to the respondent.

Table of Content
1. details of real estate transaction and disputes. (Para 1 , 2 , 3 , 5)
2. builder's defense regarding delays and obligations. (Para 6 , 7 , 9 , 10 , 11 , 12)
3. court analysis of builder's arguments and consumer rights. (Para 8 , 17 , 18)
4. clarifications on rights and entitlements of subsequent purchasers. (Para 20 , 21 , 22 , 23 , 24 , 31)
5. consumer protection legacies and relevance. (Para 26 , 27 , 28 , 32)
6. final order and modifications to ncdrc decisions. (Para 33)

1. The appellant (hereafter called "Laureate" or "the builder") is aggrieved by an order of the National Consumer Dispute Redressal Commission (In Consumer case No. 1183 of 2017, decided on 29/05/2019) (hereafter "NCDRC"). The respondent (hereafter "the purchaser") had sought, through his complaint a direction against the builder, for refund of the consideration amount of Rs.1,93,70,883/- received by the latter, as consideration for sale of a flat along with interest @ 24% p.a. from the date different instalments were paid, as well as compensation and costs.

2. The relevant facts are that one Ms. Madhabi Venkatraman (hereafter "the original allottee") applied on 29/08/2012 for allotment of a residential flat (No. 7013, Thereafter "the flat") admeasuring 4545 sq. ft., in Nectarine Tower "PARX at Sector - 108, Expressway, Noida. The flat was to be developed by the builder (Laureate). She paid the registration amount of Rs.7,00,000/-. On 16/10/2012, an allotment letter was issued to the original allottee, for the flat after deposit of Rs.32,33,657/- out of the total sale consideration of Rs.2,47,29,405/-. According to the allotment letter, the possession of the flat was to be handed over within 36 months (from the date of allotment letter) i.e., latest by 15/10/2015. The original allottee made payment to the tune of Rs.1,55,89,329/-, for the first seven instalments as demanded by Laureate. On 16/02/2015, after noticing the slow pace of construction, the original allottee decided to sell the flat. The purchaser who was in search of a residential flat was approached by her through a broker. He was assured that the possession of the flat would be delivered on time, and he agreed to purchase the flat and paid an amount of 1,00,000/- as advance towards the total sale consideration of Rs.1,55,89,329/-. The purchaser and the original allottee agreed that the balance amount of sale consideration would be paid on or before 15/10/2015 and further that the purchaser would pay the outstanding instalments beyond Rs.1,55,89,329/- directly after transfer of the flat to him. Demand letters for two instalments (Nos. 8 & 9) were issued by Laureate and payment to the tune of Rs.21, 68,694/- was made by the original allottee.

3. The purchaser alleged that possession was not delivered in October, 2015 as promised (in the allotment letter). He decided to wait for the possession and not to make any payment towards the sale; however, the original allottee insisted upon the execution of an agreement to sell and demanded payment of instalments, which she had made to the builder, stating that she could not wait any further and she would forfeit the earnest money and cancel the deal. The purchaser alleged that he made enquiries from the officials of the builder, who assured that the possession would be delivered by June, 2016. Therefore, the purchaser, on 17/02/2016, entered into an agreement of sale with the original allottee, and paid an amount of Rs.1,85,00,000/-.

4. The original allottee on 02/04/2016, requested the builder to transfer the flat in favor of the respondent. The purchaser submitted an undertaking dated 01/04/2016 duly signed and executed by him, to the builder, Laureate. Later, Laureate issued a letter dated 09/05/2016 to the purchaser, confirming the payment of Rs.1,93,70,883/- towards the purchase of the flat. Thereafter, the purchaser visited the site to acquaint himself with the extent of construction but he was denied entry to the construction site by the



























































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