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SUPREME COURT
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New India Assurance Company Limited v. Hilli Multipurpose Cold Storage Private Limited
| Table of Content |
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| 1. consumer disputes require adherence to laid down procedures. (Para 1 , 4 , 5) |
| 2. jurisdictional powers of the national commission under the act. (Para 2 , 3 , 10) |
| 3. timelines for responses are critical for consumer disputes. (Para 12 , 13 , 19) |
| 4. the procedural requirements have significant implications for adjudication. (Para 23 , 24 , 25) |
1. These matters arise out of a consumer dispute in Consumer Complaint No. 52 of 2013 on the file of the National Consumer Disputes Redressal Commission.
2. S.9 of the Consumer Protection Act , 1986 (hereinafter being referred to as 'the Act') provides for the constitution of for a (hereinafter called 'ADJUDICATORY BODIES') at three levels, District, State and National, to settle consumer disputes, (Consumer dispute is a defined expression under S.2(e) of the Act
“consumer dispute” means a dispute where the person against whom a complaint has been made, denies or disputes the allegations contained in the complaint.”).
3. S.21 of the Act confers the National Commission with both original and appellate jurisdictions.
4. In the instant batch of cases, we are concerned with the original jurisdiction of the National Commission. The
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