ORDER

NARESH KATYAL, JUDICIAL MEMBER:

Challenge in this Appeal No.381 of 2021 has been invited by appellant/OP No. 2 against order dated 02.11.2021 passed by learned District Consumer Disputes Redressal Commission-Ambala (In short “District Consumer Commission”) in complaint case No.243 of 2020, vide which complainant’s complaint has been allowed.

2. Factual matrix: Complainant purchased Samsung Mobile i.e. SM-F900F/DS Galaxy Fold Black-Samsung, IMEI No. 354261100508282 from OP No.1-M/s Savex Technologies Pvt. Ltd., vide invoice No.CHDRI1920100441 dated 23.10.2019 for Rs.1,64,999/-. It was having warranty of one year. OP No.1 is distributor of OP No.2 which is manufacturer/appellant herein and OP No.3 is customer care centre of OP No.2. As per plea; from very beginning of purchase, there was problem in network, software in subject mobile phone, but OPs despite repeated repairs have/had failed to rectify the same. Complainant continued contacting/requesting OPs through its care customer. OPs have/had given complaint numbers of complaints i.e.2285179804 dated 22.09.2020, 2285394717 dated 24.09.2020, 2285425390 dated 24.09.2020, 2286511983 dated 05.10.2020, to complainant, but to no effe