ORDER

ORDER

Per – Hon’ble Mr. Shashikant A. Kulkarni, Presiding Judicial Member This is consumer complaint filed under Section-17 read with Section-12 of the Consumer Protection Act, 1986 (CP Act).

The Complainant is an individual and a ‘consumer’ whereas, the Opponent No.1 is the manufacturer of cars and the Opponent No.2 is its dealer and ‘service providers’, within the meaning of the C.P. Act.

The Complainant purchased a car viz. ‘Ford Ikon 1.6’ on 21/03/2001 for an amount of Rs.6,38,439/- from the Opponent No.2. Immediately after purchase, when he drove the car on the road, he found that there was unusual abnormal noise while shifting the gears. He pointed out the defects to the Opponent No.2. The Opponent No.2 took the car for servicing. However, the defects persisted and thereby, the Complainant himself on 13/02/2002 left the car with the workshop of the Opponent No.2 and demanded a new car or his money back. On denial, therefore, by alleging ‘

deficiency in service’, the Complainant has filed this consumer complaint in the year

2002.

The Opponents have filed their written version. It is denied that there was any mechanical defect in the car. The defects, which were minor, requiring