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2025 Supreme(Online)(SCDRC) 1158

STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Justice S.P.Tavade, CJ, Vijay C.Premchandani, J
Mr.Dinesh M.Sharma Former Director M/s.Sharma Realty Pvt.Ltd. – Appellant
Versus
Mr.Ram Niwas Rai (since deceased through L.Rs) – Respondent
Appeal No.A/22/168 | Execution Application no.EA/14/65 | Consumer Complaint no.CC/05/470



Advocates:
For the Appellants/Petitioners: Poonam Makhijani
For the Respondents: Aditya Kharkar, Dr.U.P.Warunjikar

Procedural compliance is essential in consumer cases, particularly under Section 27 of the Consumer Protection Act, to ensure fairness and integrity in judicial processes.

Headnote:(A) Consumer Protection Act, 1986 - Section 27 - Appeal against conviction for non-compliance with consumer order - The appellant contended procedural errors in the execution application, arguing that the District Consumer Commission failed to follow the procedures outlined in the Code of Criminal Procedure. The court emphasized the necessity of adhering to due process, as outlined in Section 262 and others of the Cr.P.C., for summary trials in consumer cases. (Paras 1-13)

(B) Procedural Compliance - The court reiterated the importance of procedural compliance in executing consumer orders, stating that failure to do so undermines the integrity of the judicial process. (Paras 5-9)

Facts of the case:
The appellant was convicted under Section 27 of the Consumer Protection Act for failing to comply with a consumer order and was fined Rs.10,000. The appellant claimed procedural errors occurred during the execution application process.

Findings of Court:
The court found that the District Consumer Commission did not follow the mandated procedures for summary trials and thus set aside the impugned order, remanding the matter for fresh trial.

Issues: The main issue was whether the District Consumer Commission followed proper procedures during the execution of the consumer order.

Ratio Decidendi: The court ruled that procedural compliance is essential in consumer cases, particularly under Section 27, and that failure to adhere to these processes warrants setting aside the order.

Result: Appeal partly allowed; the matter remanded for fresh trial.

Table of Content
1. filing of appeal against execution order. (Para 1)
2. arguments regarding procedural errors in trial. (Para 3 , 4)
3. procedural requirements for execution applications. (Para 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12)
4. order to remand for fresh trial. (Para 13)

Per Hon’ble Vijay C.Premchandani – Member

1. The present appellant has filed this first appeal against the order dated 08/02/2022 passed by the Ld.Additional District Consumer Commission, Mumbai Suburban at Bandra in Execution Application no.EA/14/65 in Consumer Complaint no.CC/05/470. It is contended in the appeal that in Execution Application No.EA/14/65, the impugned order was passed, thereby convicting the present appellant u/sec.27 of the Consumer Protection Act, 1986 for a period of two years and directed to pay a sum of Rs.10,000/- as fine. Being aggrieved with the said order/judgment, the present appellant approached to this Commission by filing the present appeal u/sec.27-A of the Consumer Protection Act, 1986. The appellant has contended that the aforesaid execution application was filed by the respondent/org.complainant for non compliance of the order passed in the consumer complaint and thereby the Ld.District Consumer Commission, has passed an order by committing serious error by not following the procedural aspect as laid down u/sec.262 of Cr.P.C. The present appellant has prayed that the impugned order passed in the Execution Application may be quashed and set aside.

2. The present appeal was admitted and the notice was issued to the respondent. The respondent no.1 was present in person. Heard argument in the present appeal. After perusing the appeal memo and the order passed by the Ld.District Consumer Commission, as per the law discussed and the reasoning given herein below, we are inclined to pass the following order:-

LAW & REASONING :-

3. The counsel for the appellant has argued that the Ld.District Consumer Commission, has failed to adopt the procedural aspect as contemplated u/sec.262 of Cr.P.C. It is also contended that no evidence, statement of the accused has been recorded neither opportunity is given to the accused to lead evidence in their defence and without following the due process of law, the impugned order of conviction has been passed by the Ld.District Consumer Commission, in the Execution Application.

4. The respondent in person contended that the Ld.District Consumer Commission, has rightly passed an order as the present appellant has not complied the order in spite of knowing the fact. Therefore, the said impugned order is proper and does not require any interference. Therefore, prayed to reject the present appeal.

5. We perused the record. It is admitted fact that the accused was released on bail. Thereafter, plea was recorded, no evidence and statement of the accused u/sec.313 of Cr.P.C. is recorded. We have gone through the order passed by this Commission in the matter of Amir Ali Tharani v/s. Rajesh Sukhtankar reported in Law Finder Doc Id 585813. We reproduce Para no.39 of the said judgment herein below:-

39.In the result, following procedure is required to be followed in an application under section 27 i.e. whenever the application under section 27 is presented by the applicant, the Consumer Fora shall satisfy itself on examination or verification that there is failure or omission to obey the order of Consumer Fora by opponent and shall take a cognizance under section 190 of Code of Criminal Procedure and shall issue summons process for the appearance of accused/opponent along with copy of application. After summons is served on the other side, namely, opponent/accused, he shall appear before the Consumer Fora alias Judicial Magistrate of the first class and shall submit an application for the purpose of getting a bail so as to secure the presence and attendance of the opponent/accused. If on the date of first appearance, opponent remains absent, the Consumer Fora may consider to pass an order for bailable warrant to secure t

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