AFR / NAFR CHHATTISGARH STATE CONSUMER DISPUTES REDRESSAL COMMISSION PANDRI, RAIPUR Date of Institution: 24/07/2024 Date of Final Hearing: 07/03/2025 Date of Pronouncement: 04/04/2025 APPEAL No.- FA/24/491 IN THE MATTER OF :

1. Branch Manager, Axis Bank Call Centre Axis Bank, Korba, Near Vikas Complex, Main Road, Korba Dist. Korba (CG) … O. P. No.1/Appellant No.1.

2. Managing Director, Axis Bank Call Centre Axis Bank Limited, Corporate Centre, Warli, Mumbai (Maharashtra) … O. P. No.2/Appellant No.2.

Both through: Shri Prashant Gupta, Advocate Vs.

Vijay Kumar Sahu, S/o. Shri M. S. Sahu, R/o. Indira Market, Balco, Police Station Balco, City Korba, Dist. Korba (CG) … Complainant / Respondent Through: Shri Pradeep Kaushik, Advocate CORAM: -

HON’BLE SHRI JUSTICE GAUTAM CHOURDIYA, PRESIDENT HON’BLE SHRI PRAMOD KUMAR VARMA, MEMBER PRESENT: -

Shri Prashant Gupta, Advocate for the appellants.

Shri Pradeep Kaushik, Advocate for the respondent.

O RDE R

PER: - JUSTICE GAUTAM CHOURDIYA, PRESIDENT This appeal is filed against order dated 15.05.2024 passed by District Consumer Disputes Redressal Commission, Korba (C.G.) (hereinafter called “District Commission” for short) in Complaint Case No.CC/2024/11,