STATE CONSUMER DISPUTES REDRESSAL COMMISSION KERALA FIRST APPEAL NO. SC/32/A/109/2020 null LULU CONNECT PRESENT ADDRESS - LULU HYPER MARKET&SHOPPING MALL,EDAPPALLY,COCHIN-

682024 ,KERALA.

.......Appellant(s)

Versus ANSARI SYED MOHAMMED PRESENT ADDRESS - THOPPIL HOSE,MANJAPPETTY,MARAMPILLY(PO)ALUVA,ERNAKULAM-683105 ,KERALA.

APPLE INDIA PVT LTD PRESENT ADDRESS - 19TH FLOOR,CONCORD TOWER C,UB CITY NO.24,VITTAL MALLAYYA ROAD,BANGALORE-560001 ,KERALA.

APPLE TECHNOLOGIES PVT LTD PRESENT ADDRESS - I CARE AUTHORISED SERVICE CENTRE,MAROTTICHODU,EDAPPALLY,COCHIN-682024 ,KERALA.

.......Respondent(s)

BEFORE:

HON'BLE MR. JUSTICE SRI.B.SUDHEENDRA KUMAR , PRESIDENT SRI.RADHAKRISHNAN.K.R , MEMBER FOR THE APPELLANT:

NEMO FOR THE RESPONDENT:

NEMO DATED: INVALID DATETIME

ORDER

KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION VAZHUTHACAUD, THIRUVANANTHAPURAM APPEAL Nos.109/2020, 237/2020 and 166/2021 COMMON JUDGEMENT DATED : 03.02.2025 (Against the order in C.C.No.631/2016 on the files of DCDRC, Ernakulam)

PRESENT:

HON’BLE JUSTICE SRI. B. SUDHEENDRA : PRESIDENT KUMAR SRI. K.R. RADHAKRISHNAN : MEMBER APPEAL No.109/2020 APPELLANT:

Lulu Connect, Lulu Hypermarket & Shopping Mall, N.H.47, Edappally, Cochin – 682 024 represented by its Manager (by Adv. Ramu P.S. and Adv. Ashraf A.)

Vs.

RESPONDENTS:

1.

Ansari Syed Mohemmed, S/o Syed Mohammed, Thoopil House, Manjapetty, Marampilly P.O., Aluva, Ernakulam – 683 105

2. th Apple India Pvt. Ltd., 19 Floor, Concorde Tower C., UB City No.24, Vittal Mallya Road, Bangalore – 560 001 represented by its Manager (by Adv. Rawley Mudappa and Adv. R. Suja Madhav)

3.

Ample Technologies (P) Ltd., icare Authorised Service Centre, Marotichodu Road, Edappally, Kochi – 682 024 (by Adv. Jayabal Menon and Adv. Narayan R.)

APPEAL No.237/2020 APPELLANT:

th Apple India Pvt. Ltd., 19 Floor, A company registered under the th Companies Act, 1956, 19 Floor, Concorde Tower C., UB City No.24, Vittal Mallya Road, Bangalore – 560 001 (by Adv. Rawley Mudappa and Adv. R. Suja Madhav)

Vs.

RESPONDENTS:

1.

Ansari Syed Mohemmed, S/o Syed Mohammed, Thoopil House, Manjapetty, Marampilly P.O., Aluva, Ernakulam – 683 105

2.

Ample Technologies (P) Ltd., icare Authorised Service Centre, Marotichodu Road, Edappally, Kochi – 682 024 (by Adv. Jayabal Menon and Adv. Narayan R.)

3.

Lulu Connect, Lulu Hypermarket & Shopping Mall, N.H.47, Edappally, Cochin – 682 024 represented by its Manager (by Adv. Ramu P.S. and Adv. Ashraf A.)

APPEAL No.166/2021 APPELLANT:

Ample Technologies (P) Ltd., icare Authorised Service Centre, Marotichodu Road, Edappally, Kochi – 682 024 (by Adv. Jayabal Menon and Adv. Narayan R.)

Vs.

RESPONDENTS:

1.

Ansari Syed Mohemmed, S/o Syed Mohammed, Thoopil House, Manjapetty, Marampilly P.O., Aluva, Ernakulam – 683 105

2. th Apple India Pvt. Ltd., 19 Floor, A company registered under the th Companies Act, 1956, 19 Floor, Concorde Tower C., UB City No.24, Vittal Mallya Road, Bangalore – 560 001 (by Adv. Rawley Mudappa and Adv. R. Suja Madhav)

3.

Lulu Connect, Lulu Hypermarket & Shopping Mall, N.H.47, Edappally, Cochin – 682 024 represented by its Manager (by Adv. Ramu P.S. and Adv. Ashraf A.)

COMMON JUDGEMENT HON’BLE JUSTICE SRI. B. SUDHEENDRA KUMAR : PRESIDENT rd The appellant in Appeal No. 109/2020 is the 3 opposite party, the appellant in st Appeal 237/2020 is the 1 opposite party and the appellant in Appeal 166/2021 is the nd

2 opposite party in C.C.No.631/2016 on the files of the Consumer Disputes Redressal Commission, Ernakulam (for short ‘the District Commission’).

rd

2. The complainant purchased an i-phone on 23.12.2015 from the 3 opposite party for an amount of Rs.21,999/-(Rupees Twenty One Thousand Nine Hundred and st Ninety Nine only). The said i-phone was manufactured by the 1 opposite party. The complainant would contend that after using the i-phone for about eight months, the phone became defective. Recurring disturbing lines appeared frequently on the display of the phone. The touchpad was also not working properly. The complainant rd rd reported the matter to the