STATE CONSUMER DISPUTES REDRESSAL COMMISSION CHANDIGARH FIRST APPEAL NO. SC/4/A/322/2023 VENUS REMEDIES LIMITED, THROUGH ITS CHIEF GENERAL MANAGER- LEGAL MR. VIKAS WALIA PRESENT ADDRESS - REGISTERED OFFICE AT SCO 857, 2ND FLOOR, CABIN NO. 10, NAC, MANIMAJRA, CHANDIGARH, AND CORPORATE OFFICE AT PLOT NO. 51-52, INDUSTRIAL AREA, PHASE- I, PANCHKULA, HARYANA ,CHANDIGARH.

.......Appellant(s)

Versus UNITED INDIA INSURANCE COMPANY LIMITED, THROUHG ITS CHARIMAN CUM MANAGING DIRECTOR PRESENT ADDRESS - HEAD OFFICE 19, NUNGAMBAKKAM HIGH ROAD, IV LANE, CHENNAI ,CHANDIGARH.

THE BRANCH MANAGER, UNITED INDIA INSURANCE COMPANY LIMITED PRESENT ADDRESS - SCO 12, 1ST FLOOR, NEAR LAJ DHARAMKANTA, SAI ROAD, BADDI, DISTRICT SOLAN, HIMACHAL PRADESH, INDIA ,CHANDIGARH.

REGIONAL MANAGER, UNITED INDIA INSURANCE COMPANY LIMITED PRESENT ADDRESS - SCO 123-124. FLOOR NO. 3., SECTOR 17B, CHANDIGARH ,CHANDIGARH.

MR. N. K. SIDHU, REGIONAL CHIEF, UNITED INDIA INSURANCE COMPANY LIMITED PRESENT ADDRESS - SCO 123-124. FLOOR NO. 3., SECTOR 17B, CHANDIGARH ,CHANDIGARH.

ETIHAD AIRWAYS PRESENT ADDRESS - ROOM NUMBER 23, IMPORT WING- III, CARGO TERMINAL, IGI AIRPORT, NEW DELHI ,CHANDIGARH.

MR. RAKESH UPADHYAY, SALES SUPPORT ADMINISTRATOR, DELHI, COMMERCIAL PRESENT ADDRESS - ETIHAD CARGO, ROOM NO. 23, IMPORT WING- III, CARGO TERMINAL, IGI AIRPORT, NEW DELHI ,CHANDIGARH.

.......Respondent(s)

BEFORE:

HON'BLE MRS. PADMA PANDEY , PRESIDING MEMBER HON'BLE MR. PREETINDER SINGH , MEMBER FOR THE APPELLANT:

VENUS REMEDIES LIMITED, THROUGH ITS CHIEF GENERAL MANAGER- LEGAL MR. VIKAS WALIA DATED: 28/02/2025

ORDER

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, U.T. CHANDIGARH [Additional Bench]

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Appeal No. : A/322/2023 Date of Institution : 23/11/2023 Date of Decision : 28/02/2025 Venus Remedies Limited , a company incorporated under the provisions of the Companies Act, 1956, having its Regd. Office at SCO No. 857, 2 nd Floor, NAC, Manimajra, Chandigarh (U.T) – 160101 and its Corporate Office at Plot No. 51-52, Industrial Area, Phase-I, Panchkula, Haryana, through its Chief General Manager –

Legal, Mr. Vikas Walia.

….Appellant Versus

1. through its Chairman-cum-Managing United India Insurance Co. Limited, Director, Head Office #19, Nungambakkam High Road, IV Lane, Chennai –

600034.

2. The Branch Manager, United India Insurance Co. Limited , SCO No. 12, 1 st Floor, Near Laj Dharamkanta, Sai Road, Baddi, District Solan, Himachal Pradesh.

3. The Regional Manager, , SCO 123-124, United India Insurance Co. Limited Floor No.3, Sector 17-B, Chandigarh – 160001.

4. Mr. N.K. Sidhu, Regional Chief, , SCO United India Insurance Co. Limited

123-124, Floor No.3, Sector 17-B, Chandigarh – 160001.

5. Room No. 23, Import Wing-III, Cargo Terminal, IGI Airport, Etihad Airways, New Delhi – 110037.

6. Mr. Rakesh Upadhyay, Sales Support Administrator, Delhi, Commercial, Room No. 23, Import Wing-III, Cargo Terminal, IGI Etihad Airways, Airport, New Delhi – 110037.

…. Respondents BEFORE: MRS. PADMA PANDEY PRESIDING MEMBER PREETINDER SINGH MEMBER PRESENT : Ms. Shaveta Sanghi, Advocate (on V.C.) along with Sh. Vijay Kumar Pal, Advocate for the Appellant.

Sh. Rajesh Gaur, Advocate for Respondents No.1 to 4.

Respondents No.5 & 6 ex-parte vide order dated 20.02.2024.

PER PREETINDER SINGH, MEMBER Impugned in this appeal is the order dated 17 th Oct. 2023 of the District

1.

Consumer Disputes Redressal Commission-I, U.T. Chandigarh (for brevity hereinafter to be referred as “the Ld. District Commission”), vide which, it dismissed the Consumer Complaint bearing no.CC/437/2021 filed by the Complainant – Venus Remedies Limited.

For the convenience, the parties are being referred to, in the present

2.

cases, as position held in Consumer Complaint before the Ld. District Commission.

Facts, shorn of unnecessary details, as they appear from the record are

3.

that the Complainant had made a air transit shipment of pharmaceutical product consisting of “Meropenem GH 1000 mg” which was a temperature sensitive product (particulars detailed in Par