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2025 Supreme(Online)(SCDRC) 3937
STATE CONSUMER DISPUTES REDRESSAL COMMISSION
KRISHNA AUTO RIDERS PVT LTD AMBIKAPUR – Appellant
Versus
DR PRITAM RAM – Respondent
SC/22/A/24/26
Based on the legal document provided, here are the key points regarding the case Krishna Auto Riders Pvt Ltd vs. Dr. Pritam Ram:
Case Details * Court: State Consumer Disputes Redressal Commission, Krishna Auto Riders Pvt Ltd, Ambikapur. * Case Number: SC/22/A/24/26. * Decision Date: 28-03-2025. * Petitioner (Appellant): Krishna Auto Riders Pvt Ltd (Advocate: Shri Mukesh Sharma). * Respondent: Dr. Pritam Ram (Advocate: Shri Akash Gupta). * Original Complaint: Filed under Section 41 of the Consumer Protection Act, 2019, regarding a mobile phone (Model: Gq.MbZ dkj, IMEI: 20...vkbZ-ch-) purchased on 11-03-2019 for ₹1,205. (!)
Facts of the Dispute * Defect: The mobile phone was found defective (IMEI registered under a different name, Chek No. 3119267065). * Timeline of Defect Discovery: The defect was discovered on 16-10-2019, though the petitioner informed the respondent on 04-11-2019. (!) * Initial Settlement Attempt: The petitioner offered a replacement or refund of ₹1,00,000 if the respondent provided a new phone with a fresh warranty. This was settled for ₹1,95,000 paid by the petitioner on 07-09-2020. (!) * Further Dispute: A second dispute arose regarding a defective phone (IMEI: R202002641, Cost: ₹2,95,000) where the petitioner claimed the respondent failed to provide a new phone despite the defect. (!) * Petitioner's Claim: The petitioner sought a refund of ₹60,870 (difference between paid amount and the value of the replacement phone) plus ₹2,23,110 for the second phone, totaling significant compensation. (!)
Proceedings Before the Tribunal * Hearing Dates: Various dates from 12-01-2024 to 28-02-2025. (!) * Evidence: The petitioner submitted various documents including cheques, IMEI details, and settlement agreements. (!) , (!) * Respondent's Defense: The respondent argued that the petitioner was aware of the defect at the time of purchase (11-03-2019) and that the settlement was a voluntary offer. They claimed the petitioner failed to disclose the defect immediately. (!) , (!) * Tribunal's Observation: The tribunal noted that the petitioner did not provide a new phone despite the defect and that the respondent's defense was not accepted. (!)
Order of the Tribunal * Decision: The tribunal upheld the petitioner's claim and modified the order passed earlier on 30-10-2023. (!) * Award to Petitioner: * ₹1,205 for the first phone. * ₹2,84,892 (₹2,95,000 minus ₹1,000 and ₹9,108) for the second phone. * Total Award: ₹2,86,097. (!) * Interest: The award includes 6% simple interest from the date of the complaint (11-02-2021) to the date of payment. (!) * Costs: The respondent is also liable to pay 8% simple interest on the amount awarded if not paid within 45 days. (!)
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