Per : Hon’ble Mukesh V. Sharma, Presiding Member :

1. The present appeal is filed under Section 41 of the Consumer Protection Act, 2019 , challenging the judgment and order dated 21.08.2024 passed by the District Consumer Disputes Redressal Commission, South Mumbai, in Complaint No. CC/26/2023, whereby the consumer complaint filed by the appellant was dismissed.

2. The grievance raised in the complaint related to deficiency in service and unfair trade practices allegedly committed by the respondent in connection with the sale of a heating gun product, which, according to the appellant, was not only sold at a price far in excess of the prevailing market rate but was also supplied without a necessary accompanying gas regulator, rendering the product unusable.

3. The District Commission, despite the matter proceeding ex parte against the respondent and the evidence being uncontroverted, dismissed the complaint on the ground of insufficiency of proof. Aggrieved thereby, the appellant has preferred the present appeal.

4. The facts in brief are that on 17.10.2022, the appellant visited the respondent’s retail store to purchase a heating torch for gifting purposes. She was informed that th