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STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Inder Singh Mehta, President, Partap Singh Thakur, Member, Yogita Dutta, Member
Punjab National Bank, Branch Office Mahakal Baijnath – Appellant
Versus
Ranjeet Singh Thakur – Respondent
| Table of Content |
|---|
| 1. suspected fraud led to account actions (Para 2 , 3) |
| 2. arguments for bank's negligence (Para 9 , 10) |
| 3. bank’s liability for unauthorized withdrawal (Para 11 , 12 , 20) |
| 4. final decision maintaining lower court's ruling (Para 21) |
Justice Inder Singh Mehta, President O R D E R:
Instant appeal is arising out of the order dated 31.03.2023 of learned District Consumer
Commission, Kangra at Dharamshala, passed in Consumer Complaint No.117/2022, titled Ranjeet Singh Thakur Versus Punjab National Bank, whereby the complaint was allowed and opposite party/bank was directed to pay Rs.1,12,899/- to the complainant alongwith interest @ 9% per annum from the date of complaint till its realization. The opposite party/bank was also directed to pay Rs.50,000/- as compensation and Rs.15,000/- as litigation costs.
Brief facts of Case:
2. Briefly, the case of the complainant is that complainant is holder of saving bank account No.2578000100008384 with the opposite party/Bank. On 02.03.2021, the complainant received a call on his registered mobile number 9418412676 and the said caller told the complainant that caller i
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