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STATE CONSUMER DISPUTES REDRESSAL COMMISSION
JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT, MR. RAJESH K. ARYA, MEMBER
Eduonix Learning Solutions Pvt. Ltd. – Appellant
Versus
Sh. Sehbaz Singh – Respondent
Key Points: - The court held that online educational services constitute commercial services under the Consumer Protection Act, allowing consumer complaints based on service transaction definitions. (!) (!) - The District Commission had jurisdiction; services provided by the appellant qualify as consumer services under the Act. (!) (!) - Complaint proceedings awarded relief including loan clearance, refund, compensation for mental agony, and costs, with timelines and potential interest on delayed compliance. (!) (!) (!) (!) (!) - The appeal was dismissed at preliminary stage for lack of merit. (!)
BEFORE: JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT MR. RAJESH K. ARYA, MEMBER Argued by:- Sh. Dhawal Bhandari, Advocate for the appellant.
PER RAJESH K. ARYA, MEMBER This appeal has been filed by opposite party No.1, namely, Eduonix Learning Solutions Private Limited (appellant herein) assailing order dated 10.03.2025 vide which, the District Consumer Disputes Redressal Commission-I, U.T., Chandigarh (in short ‘District Commission’) has partly allowed the consumer complaint bearing No.196 of 2024 in the following manner:-
“10. In view of the above discussion, the present consumer complaint succeeds and the same is accordingly partly allowed. OPs are jointly and severally directed as under:-
i) To clear the loan account of the complainant without charging anything from the complainant.
ii) To refund Rs.2500/- to the complainant with interest @ 9% p.a. from the date of deposit till onwards after deducting Rs.1000/- as administrative charges.
iii) to pay 10,000/- to the complainant as compensation for causing mental agony and harassment;
iv) to pay 7000/- to the complainant as costs of litigation.
11. This order be complied with by the OPs jointly and severally within a period of 45 days from the
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