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2025 Supreme(Online)(SCDRC) 7360

STATE CONSUMER DISPUTES REDRESSAL COMMISSION
JUSTICE RAJ SHEKHAR ATTRI, PRESIDENT, MR. PREETINDER SINGH, MEMBER
RESHMA RANI – Appellant
Versus
ROHTAS GOEL, M/S OMAXE CHANDIGARH EXTN DEVELOPERS PVT LTD, PNB HOUSING FINANCE LIMITED – Respondent
CONSUMER COMPLAINT NO. SC/4/CC/90/2024



Advocates:
For the Complainant: RESHMA RANI
For the Respondents: Tajeshwar Singh

The developer is liable for delay in possession irrespective of later external factors, emphasizing the importance of contractually stipulated timelines.

Headnote:(A) Consumer Protection Act, 2019 - Deficiency in service - Complainant sought possession and compensation due to delay and unfair trade practices by builders - No possession offered despite payment - Claim of force majeure rejected as delay was prior to COVID-19. (Paras 10-14)

(B) Jurisdiction - Complainant deemed a consumer despite owning multiple properties - Continuation of cause of action as possession not delivered and limitations not applicable. (Paras 8, 17)

(C) Compensation - 9% interest awarded for delay, and additional compensation for mental agony and litigation costs. (Paras 19)

Facts of the case:
The complainant purchased a unit with a payment of ₹94,42,846.24, but possession was delayed beyond the committed date of February 25, 2019, due to alleged lack of construction completion. Legal notice triggered complaint.

Findings of Court:
Opposite parties failed to deliver possession or provide adequate justifications for delays. The complainant is entitled to compensation for mental suffering and financial losses due to this deficiency in service.

Issues: Determination of sale agreement terms, consumer status of complainant, and liability of opposite parties for compensation due to delays.

Ratio Decidendi: The obligation of developers to deliver possession as per contract terms is paramount, and they cannot absolve themselves of this responsibility citing external circumstances occurring after the due date. Delays due to COVID-19 occurring after the contractual deadline cannot be considered grounds for extension of the delivery period.

Result: Complaint partially accepted with orders for possession and compensation.

Table of Content
1. complaint filed for possession and compensation due to delays. (Para 1)
2. arguments from both sides regarding delay and consumer rights discussed. (Para 2 , 3 , 11 , 12 , 13)
3. exploration of obligations and responses from both parties in breach situations. (Para 4 , 5)
4. existing delays accountability is outlined with contractual commitments. (Para 9 , 10)
5. final rulings issued covering possession, compensation, and appeals. (Para 19 , 20)

PER JUSTICE RAJ SHEKHAR ATTRI

This complaint has been filed by the complainant, seeking possession of the unit purchased by her alongwith compensation for the period of delay etc., as she is aggrieved of delay and laches; deficiency in providing service, negligence and adoption of unfair trade practice on the part of opposite parties no.1 to 4. It has been alleged by the complainant in this complaint that despite the fact that she has made payment of substantial sale consideration of Rs.94,42,846.24, for the period from 01.06.2015 to 02.12.2023, yet, the opposite parties no.1 to 4 have not offered possession of the unit for want of development and construction at the project site. Details with regard to the project in dispute; unit purchased by the complainant; payments made by her etc. is given below:-

Project“The Lake”, Omaxe New Chandigarh, District SAS Nagar, Mohali, Punjab
Booked on11.06.2015 on making payment of Rs.5 lacs
Apartment No.TLC/EMERALD-A/FIRST/104
Area of the unit1850 square feet
Total cost91,16,140.00
Amount paid94,42,846.24.00 01.06.2015 to 13.12.2023
Payment planConstruction linked/Subvention Plan
Allotment Letter/ Agreement26.08.2015 (Ann.C-5)
Due date of possession25.02.2019 (42 months i.e. 36 months plus 6 months grace period from the date of execution of agreement, as per clause 40 (a) thereof)
Possession offered or notNot offered
Delay in yearsMore than 6 years which is continuing

It has been stated that for making payment towards price of the said unit, under subvention scheme, the complainant has obtained housing loan from PNB Housing Finance Limited/opposite party no.5 for which the parties entered into tripartite agreement dated 22.09.2015, Annexure C-7 and as such, the opposite parties no.1 to 4 were liable to pay Pre-EMI interest for a fixed period of 34 months i.e. upto delivery of possession of the unit in question. The said subvention period stood extended by the opposite parties no.1 to 4, on account of delay in delivery of possession of the unit. It has been further stated that due to delay in making payment of Pre-EMIs to the PNB Housing Finance Limited the CIBIL score of the complainant has been spoiled and also the actual period of payment of EMIs to be paid by the complainant has been increased from 168 installments to 218 months. Legal notice dated 06.05.2024, Annexure C-29 served upon the opposite parties no.1 to 4 in the matter also did not yield any results. Hence this complaint.

2. Though opposite parties no.1 to 4 appeared through their counsel, yet, written reply was filed only on behalf of opposite parties no.2 to 4, wherein, while admitting the factual matrix of the case with regard to sale of the unit in question to the complainant; execution of allotment letter/agreement etc. took various objections/pleas as under:-

i. the complainant being investor did not fall within the definition of consumer, as she and her husband owned multiple properties;

ii. that the subvention period was initially for 34 months which got extended on mutual understanding that she will not claim delayed compensation for the period of delay;

iii. that the complainant defaulted in making payment toward the unit in question and she had made payment from her own pocket to the tune of Rs.22,64,894.71 only and the remaining amount of Rs.47,02,935/- has been received from opposite party no.5 under subvention scheme

iv. that the opposite parties no.1 to 4 had paid an amount of Rs.38,66,339.45 towards Pre-EMI to opposite party no.5 and are paying the same till date;

v. that

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